At a Glance
- Tasks: Manage and progress property cases, coordinating with tenants and stakeholders.
- Company: National property and asset management organisation with a focus on growth.
- Benefits: Salary increase after probation, hybrid working, and company pension.
- Other info: Enjoy a dynamic role with clear progression and regular team events.
- Why this job: Kickstart your career in property and financial services with full training.
- Qualifications: No property experience needed; ideal for those in admin, customer service, or finance.
The predicted salary is between 26000 - 27000 £ per year.
A national property and asset management organisation is hiring a Property Case Handler to manage and progress a portfolio of residential and commercial properties across receivership, lettings and sales. This is a hybrid role based in Cardiff, Wales (4 days in the office, 1 day remote), offering full training, clear progression and long-term career development within the UK property and financial services sector.
Salary: £26,000 rising to £27,000 after probation
Hours: Monday to Friday, 36.25 hours per week
The Opportunity
You’ll be responsible for managing live property cases where lenders have taken control of assets due to mortgage breaches. Your role is to help stabilise, manage and progress each property towards resolution, whether that means managing tenants, coordinating repairs, collecting rent or supporting a sale. You’ll work with a wide range of stakeholders including tenants, estate agents, contractors, solicitors, managing agents and lenders, making this a varied, fast-paced and highly transferable role. No property experience is required – full training is provided.
What You’ll Do
- Manage your own portfolio of property cases across receivership, lettings and sales
- Investigate each property’s status and recommend next steps
- Communicate with tenants, borrowers, lenders and professional partners
- Instruct and liaise with estate agents, contractors, valuers and solicitors
- Coordinate maintenance, rent collection and legal notices
- Keep case management systems accurate and up to date
- Meet service level agreements, targets and reporting deadlines
- Support team leaders and senior managers with case progression
What’s On Offer
- Salary increase after probation
- Hybrid working (4 days office, 1 day WFH)
- Clear progression in property and financial services
- Full training and structured onboarding
- Company pension and benefits
- Regular team and social events
Key Criteria
Education & Experience
- No property experience required
- Backgrounds in administration, customer service, legal support, finance or operations are ideal
Skills & Attributes
- Strong organisation and attention to detail
- Confident written and verbal communication
- Comfortable handling multiple cases and deadlines
- Good IT and systems ability
- Calm, professional and solution-focused
- Able to deal with sensitive situations and external stakeholders
Why Apply
- Build a long-term career in property, asset management and financial services
- Gain exposure to real estate, legal processes and lender operations
- Join a stable, growing organisation with national reach
- Work in a structured but varied role with genuine responsibility
Applications are reviewed on a rolling basis and may close early.
Property Case Handler - Hybrid Role with Training & Growth in Cardiff employer: GradBay
Join a national property and asset management organisation that prioritises employee growth and development, offering a hybrid working model in the vibrant city of Cardiff. With comprehensive training, clear career progression, and a supportive work culture, this role as a Property Case Handler provides a unique opportunity to build a meaningful career in the property and financial services sector while enjoying regular team events and a strong company pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Property Case Handler - Hybrid Role with Training & Growth in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the property and financial services sector. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how you can contribute. Practice common interview questions and think about how your skills fit the Property Case Handler position.
✨Tip Number 3
Showcase your transferable skills! Even if you don’t have direct property experience, highlight your background in administration, customer service, or finance. Make it clear how these skills will help you excel in managing property cases.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Property Case Handler - Hybrid Role with Training & Growth in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Property Case Handler role. Highlight any relevant experience in administration, customer service, or finance, even if it’s not directly related to property.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for learning and growing within the property sector.
Show Off Your Communication Skills:Since you'll be dealing with various stakeholders, it’s important to demonstrate your strong written communication skills. Make sure your application is clear, concise, and free of errors – this shows attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at GradBay
✨Know Your Portfolio
Before the interview, take some time to research the types of properties you might be handling. Familiarise yourself with terms related to receivership, lettings, and sales. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples from past experiences where you've successfully communicated with different parties, whether in customer service or administration roles. This will highlight your ability to handle sensitive situations.
✨Demonstrate Organisation and Attention to Detail
Think of specific instances where your organisational skills made a difference. Whether it was managing multiple tasks at once or ensuring accuracy in documentation, share these examples. This is crucial for a Property Case Handler, as you'll need to keep case management systems up to date.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to property management and the training process. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals. It’s a great way to demonstrate your interest in long-term growth within the organisation.
