At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service at Grace's Bakery.
- Company: Join the friendly and supportive team at Grace’s Bakery in Yarmouth.
- Benefits: Enjoy competitive pay, staff discounts, and mental health support.
- Other info: Flexible hours with opportunities for growth across multiple locations.
- Why this job: Inspire others while working in a fun, fast-paced bakery environment.
- Qualifications: Previous leadership experience and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
Join the Grace’s Bakery Team as a Shop Supervisor in Yarmouth. Grace’s Bakery is looking for an organised, friendly, and motivated individual to support our Yarmouth team and occasionally cover at other locations. If you love working in customer-facing roles and enjoy inspiring others to deliver exceptional service, this could be the perfect opportunity for you.
Key Responsibilities:
- Supporting the Shop Manager in the day-to-day running of our Yarmouth store
- Stepping in for the Manager during their absence
- Opening and closing the shop and managing keys securely
- Handling cash, including cashing up and ordering change
- Managing stock levels, ordering supplies, and ensuring effective stock rotation
- Serving customers and providing accurate allergen information
- Promoting our customer loyalty scheme and monthly offers
- Preparing and serving food and drinks (including using an espresso machine)
- Ensuring consistently high standards of customer service
- Maintaining compliance with food hygiene regulations and supporting our 5-star hygiene rating
- Assisting with rota planning and responding to staff absences
- Acting as a positive role model and upholding the expectations in our Company Handbook
- Contributing to performance monitoring, feedback, and on-the-job training
Person Specification:
We’re looking for someone who:
- Has previous leadership experience (ideally in a retail or food service setting)
- Is confident in customer-facing environments and enjoys upselling products
- Can motivate and lead a team while resolving problems calmly and effectively
- Is adaptable, solutions-focused, and maintains a positive attitude during change
- Is able to travel to all Grace’s Bakery locations (Newport, Ryde, Shanklin, Yarmouth)
Hours and Pay:
£13 per hour, 32–48 hours per week (4 to 6 days - up to 6 days occasionally for holiday or sickness cover). Shifts between 7:30am and 6pm, Monday to Saturday. Main place of work: Yarmouth, with occasional travel to other store locations required for holiday and sickness cover.
Employee Benefits:
- Employee Assistance Programme for mental health and wellbeing support
- Staff discount on Grace’s Bakery products
- Local business discounts through Isle of Wight Chamber of Commerce membership
How to Apply:
To apply, please send your CV in pdf format, and a short cover letter explaining why you'd be a great fit for this role. We look forward to hearing from you!
Shop Supervisor - Grace's Bakery Ltd employer: Grace's Bakery Ltd
Grace’s Bakery Ltd is an exceptional employer that values its team members and fosters a supportive work culture in Yarmouth. With a focus on employee wellbeing through our Employee Assistance Programme and generous staff discounts, we encourage personal and professional growth while providing opportunities to lead and inspire others in a customer-centric environment. Join us to be part of a dynamic team that prioritises high standards and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor - Grace's Bakery Ltd
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grace's Bakery Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grace's Bakery Ltd
Don't be shy about reaching out to Grace's Bakery Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shop Supervisor - Grace's Bakery Ltd
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grace's Bakery Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grace's Bakery Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
