At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service at Grace's Bakery.
- Company: Join the friendly and supportive team at Grace's Bakery in Yarmouth.
- Benefits: Enjoy a competitive salary, staff discounts, and mental health support.
- Other info: Flexible hours with opportunities for growth across multiple locations.
- Why this job: Inspire others while working in a vibrant bakery environment.
- Qualifications: Previous leadership experience and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
Join the Grace’s Bakery Team as a Shop Supervisor in Yarmouth. Grace’s Bakery is looking for an organised, friendly, and motivated Shop Supervisor to support our Yarmouth team and occasionally cover at other locations. If you love working in customer‑facing roles and enjoy inspiring others to deliver exceptional service, this could be the perfect opportunity for you.
Key Responsibilities
- Supporting the Shop Manager in the day‑to‑day running of our Yarmouth store
- Stepping in for the Manager during their absence
- Opening and closing the shop and managing keys securely
- Handling cash, including cashing up and ordering change
- Managing stock levels, ordering supplies, and ensuring effective stock rotation
- Serving customers and providing accurate allergen information
- Promoting our customer loyalty scheme and monthly offers
- Preparing and serving food and drinks (including using an espresso machine)
- Ensuring consistently high standards of customer service
- Maintaining compliance with food hygiene regulations and supporting our 5-star hygiene rating
- Assisting with rota planning and responding to staff absences
- Acting as a positive role model and upholding the expectations in our Company Handbook
- Contributing to performance monitoring, feedback, and on‑the‑job training
Person Specification
- Has previous leadership experience (ideally in a retail or food service setting)
- Is confident in customer‑facing environments and enjoys upselling products
- Can motivate and lead a team while resolving problems calmly and effectively
- Is adaptable, solutions‑focused, and maintains a positive attitude during change
- Is able to travel to all Grace’s Bakery locations (Newport, Ryde, Shanklin, Yarmouth)
Hours and Pay
£13 per hour, 32–48 hours per week (4 to 6 days - up to 6 days occasionally for holiday or sickness cover). Shifts between 7:30am and 6pm, Monday to Saturday. Main place of work: Yarmouth, with occasional travel to other store locations required for holiday and sickness cover.
Employee Benefits
- Employee Assistance Programme for mental health and wellbeing support
- Staff discount on Grace’s Bakery products
- Local business discounts through Isle of Wight Chamber of Commerce membership
How to Apply
To apply, please send your CV in pdf format, and a short cover letter explaining why you'd be a great fit for this role. We look forward to hearing from you!
Shop Supervisor - Grace's Bakery Ltd in Great Yarmouth employer: Grace's Bakery Ltd
Grace’s Bakery Ltd is an exceptional employer that values its team members and fosters a supportive work culture in Yarmouth. With a focus on employee wellbeing, we offer an Employee Assistance Programme, generous staff discounts, and opportunities for growth through hands-on training and leadership roles. Join us to be part of a friendly environment where your contributions are recognised and celebrated, making every day rewarding.
