Interim Senior Operations Director / SVP in London

Gravitiq is a private equity-backed consumer brand group building and scaling health and beauty brands into omnichannel category leaders. Since launching in October 2021, the business has scaled to $150m+/yr in revenue, driven by strong commercial instinct, pace and ambition. Our portfolio spans cosmetics, supplements, medical devices and wellness products across Amazon, retail and DTC globally. Our flagship brand, Grace & Stella, has grown to $100m+/yr revenue in four years.

That growth has brought real operational complexity and challenges with it. We are now entering the next phase of growth, focused on building the operational infrastructure required to scale with greater predictability, control and resilience. We are currently recruiting for a permanent Senior Operations Director. In parallel, we are looking to appoint an experienced Interim Operations Leader who can start immediately for 4-6 months and drive a number of critical business priorities.

The interim role will focus on delivering key operational improvements, including:

• Implementing and optimising core systems (ERP, IBP/S&OP, ordering and forecasting, and product master data)
• Scaling the supply chain from a single-channel model to a true omnichannel operation with a strong focus on retail readiness
• Embedding our new Product team

This role is essential in ensuring these strategic initiatives are well underway before the permanent Senior Operations Director joins, enabling us to deliver our ambitious growth plans for next year. This is a hands-on, get-it-done engagement rather than a strategy-only advisory role. You will be expected to assess current state quickly, fix what's broken, and put in place processes and systems a permanent successor can pick up cleanly.

Part of this engagement is helping to ensure the operational teams across product and supply chain are equipped, resourced, and supported by the right systems and ways of working to deliver some foundational projects already in train, including:

• Portfolio strategy
• Range architecture
• A product reformulation programme
• A wider brand packaging refresh coupled with new entries into retailers across the US, Canada and the UK

Key responsibilities include:

• Evaluation and Plan for Core Systems for next stage (ERP, demand supply planning processes, Ordering & Forecasting, Product Master Data)
• System and tools mapping & future looking design
• Work with tech team to map current in-house tools and systems across ERP, ordering/forecasting and product data - assess fit for future growth and operations, gaps and technical debt
• Lead or support ERP evaluation, working with Tech to weigh in-house builds vs. off-the-shelf platforms
• Lead or support supply chain tools and systems evaluation – working with Tech to evaluate off-the-shelf solutions vs. current tools
• Lead process to build product master data that's fit for scale so product data is accurate and consistent across Amazon, retail, DTC and TikTok - evaluating off-the-shelf PIM solutions vs. current tools as part of that
• Partner with Tech and AI team to sequence the resulting systems roadmap realistically
• Design and stand up a structured process connecting demand, supply and financial planning, based on business needs (e.g. IBP or S&OP)
• Evaluate and improve ordering and forecasting processes across supply chain
• Ensure/Lead/Oversee Supply Chain Retail Readiness - Scaling from Single-Channel to Omnichannel
• Help the supply chain team build the capability and processes to move from an Amazon led model to true omnichannel, with retail as the immediate priority
• Help operational readiness for US and international retail accounts (including Costco, Target, Walmart and CVS)
• Establish retail order management, EDI compliance and chargeback processes that hold up at scale
• Build retail-specific demand planning and inventory allocation, distinct from Amazon
• Support retail phase-in and phase-out of SKUs in line with retailer timelines
• Improve forecast accuracy and product availability through stronger demand and supply planning
• Drive inventory and working capital discipline, balancing availability with margin
• Assess supplier reliability and cost performance, and address the highest-risk gaps
• Embed the new Product team: structure, roles, and ways of working, and help develop and implement the NPD stage gate process
• Define clear ways of working between Supply Chain and Product - handoffs, timelines, and decision rights
• Help develop processes and planning needed for end-to-end product development and packaging delivery
• Improve timeline discipline and predictability across NPD and packaging
• Embed margin and cost awareness into development decisions
• Drive alignment across Brand, Commercial, Creative and Supply Chain on delivery

What We're Looking For:

• Senior operational leadership experience in a high-growth consumer goods business
• Direct experience across supply chain, retail operations and product - not just one lane
• Hands-on experience with ERP, IBP, forecasting/ordering systems or product master data projects, not just oversight of them
• Experience with retail environments in US, Canada and the UK (Costco, Target, Walmart, CVS, Boots, Superdrug)
• Track record of building operational foundations during scale, not just running steady state
• Comfortable as an interim operator: moves fast, doesn't need long ramp-up, documents as they go
• Available to start on short notice