At a Glance
- Tasks: Provide 1st and 2nd line IT support to users and troubleshoot technical issues.
- Company: Well-established organisation with a supportive and collaborative IT team.
- Benefits: Competitive salary, comprehensive benefits, ongoing training, and career progression.
- Other info: Full-time, permanent position based in Aberdeen with genuine growth opportunities.
- Why this job: Gain exposure to infrastructure technologies and work on exciting IT projects.
- Qualifications: Previous IT support experience and knowledge of Microsoft technologies required.
The predicted salary is between 40000 - 45000 £ per year.
- IT Support
- Engineer
- Job
Type: Full Time, Permanent About the Role Grace May is delighted to be working in partnership with a well-established organisation to recruit an IT Support Engineer.
This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a supportive and collaborative IT team.
You'll play a key role in providing technical support to users while gaining exposure to infrastructure, Microsoft technologies and a variety of IT projects.
Key Responsibilities Provide 1st and 2nd line IT support to users via phone, email and in person.
Log, prioritise and resolve support requests using the helpdesk system.
Install, configure and support desktops, laptops and printers.
Assist with the administration and maintenance of Windows Server and Microsoft 365 environments.
Support network connectivity and troubleshoot technical issues.
Help maintain backup and disaster recovery systems.
Liaise with third-party suppliers to resolve hardware and software issues.
Assist with IT upgrades, projects and continuous improvement initiatives.
Provide occasional support to other company locations as required.
About You To be successful in this role, you'll ideally have: Previous experience in an IT Support, Service Desk or Helpdesk role.
Experience supporting Windows 10 and Windows 11.
Good knowledge of Microsoft 365 and Microsoft Office.
Experience installing and supporting desktop and laptop hardware.
Basic knowledge of Windows Server.
An understanding of networking fundamentals, including DNS, DHCP and VPN.
Experience using an IT helpdesk or ticketing system.
Excellent communication and customer service skills.
A full UK driving licence and access to your own vehicle.
What's on Offer Competitive salary.
Comprehensive benefits package.
Ongoing training and professional development.
Exposure to infrastructure technologies and IT projects.
Supportive team environment with genuine opportunities for career progression.
Full-time, permanent position based in Aberdeen.
Whether you're currently working as an IT Support Engineer, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Desktop Support Engineer, Systems Support Engineer, 1st Line Support Engineer or 2nd Line Support Engineer , we'd be pleased to hear from you.
Apply today for further information
IT Support employer: Grace May
Join a well-established organisation in Aberdeen as an IT Support Engineer, where you'll thrive in a supportive and collaborative team environment. With a competitive salary and comprehensive benefits package, this role offers ongoing training and professional development, ensuring you have the opportunity to grow your career while working on diverse IT projects and technologies. Experience a workplace that values employee growth and fosters a culture of continuous improvement.
