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- Tasks: Handle complex property claims with a focus on customer service and technical accuracy.
- Company: Join a dynamic and high-performing Property Division in Birmingham & Watford.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Mentorship opportunities and a collaborative team environment await you.
- Why this job: Make a real impact by resolving high-value claims and supporting clients.
- Qualifications: Cert CILA, 2 years' experience, and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced Major & Complex Loss Adjuster to join a dynamic and high-performing Property Division. As a Major & Complex Loss Adjuster, you will be responsible for handling complex and high-value property claims from first notification through to final settlement, ensuring technical accuracy, compliance, and outstanding customer service throughout the lifecycle of each claim.
This Major & Complex Loss Adjuster role offers a hybrid working arrangement, combining both site-based and home-based work, and provides the opportunity to manage a dedicated geographical area while also supporting colleagues across wider regions as workload demands require.
Key Responsibilities:- Manage claims in line with internal procedures and strict client service standards within the Major & Complex Loss environment
- Take full ownership of allocated cases, proactively driving them through to resolution
- Deliver against key performance indicators (KPIs) and client service level agreements (SLAs)
- Ensure full compliance with regulatory requirements, internal systems, and claims handling protocols
- Adapt to individual client needs and expectations while maintaining consistent service quality
- Apply strong technical claims handling expertise and policy interpretation to achieve fair and accurate settlements
- Produce clear, professional, and tailored reports and correspondence
- Handle sensitive and high net worth (HNW) claims with empathy, fairness, and professionalism
- Manage flexible and sometimes complex appointment schedules, including site visits
- Maintain accurate and up-to-date records in line with internal and client requirements
- Build and maintain strong relationships with clients, brokers, policyholders, and suppliers
- Communicate effectively and transparently with all stakeholders to manage expectations
- Contribute to high-quality technical documentation and reporting
- Work collaboratively as a Major & Complex Loss Adjuster within a wider team, sharing knowledge and supporting overall performance
- Support and mentor junior colleagues, contributing to their technical development
- Deputise for senior team members when required and assist with team coordination
- Contribute to continuous improvement initiatives focused on quality and technical excellence
- Support client engagement and relationship management to aid retention and business growth
- Provide support to other teams and divisions during peak periods to ensure service continuity
What we need from you:
- As a minimum Cert CILA, ideally ACILA.
- Ideally you would be competent and comfortable with dealing with claims that include BI.
- A minimum of 2 years’ experience as a MCL Adjuster.
- A full clean driving license.
- You will need to be confident, have excellent communication skills, organised, an attention to detail and a passion for delivery quality service and work.
Major and complex Loss Adjuster in Milton Keynes employer: Grace Frederick Limited
Contact Detail:
Grace Frederick Limited Recruiting Team
We think you need these skills to ace Major and complex Loss Adjuster in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major & Complex Loss Adjuster role. Highlight your relevant experience, especially in handling high-value property claims, and showcase your technical expertise. We want to see how you can bring your skills to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with complex claims and your commitment to outstanding customer service. Remember, we love a personal touch, so let your personality come through!
Showcase Your Achievements: When detailing your experience, don’t just list your duties—show us what you've achieved! Use specific examples of how you've driven claims to resolution or improved processes. We’re all about results, so make sure we see yours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter. We can’t wait to see your application!
How to prepare for a job interview at Grace Frederick Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to major and complex loss adjusting. Familiarise yourself with the types of claims you'll be handling, especially high net worth cases. Being able to discuss specific examples from your experience will show that you're not just knowledgeable but also practical.
✨Showcase Your Communication Skills
As a Major & Complex Loss Adjuster, effective communication is key. Prepare to demonstrate how you've successfully managed client expectations in the past. Think of scenarios where you had to explain complex information clearly and empathetically, as this will resonate well with interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to claims management. Practice articulating your thought process and decision-making skills in these scenarios. This will help you convey your ability to handle complex cases and adapt to client needs effectively.
✨Highlight Team Collaboration
This role involves working closely with colleagues and mentoring junior staff. Be prepared to discuss your experiences in team settings, how you've supported others, and contributed to overall performance. Show that you can work collaboratively while still taking ownership of your cases.