At a Glance
- Tasks: Support vulnerable customers through bereavement and life events with empathy and care.
- Company: Join Monzo, a forward-thinking bank on a mission to simplify finance for everyone.
- Benefits: Competitive salary, remote work, birthday off, and a £1,000 learning budget.
- Other info: Fully remote role with a supportive team and opportunities for personal growth.
- Why this job: Make a real difference in people's lives during challenging times while working from home.
- Qualifications: Experience in bereavement support and excellent communication skills are essential.
The predicted salary is between 28050 - 34000 £ per year.
We're on a mission to make money work for everyone.
We're waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK.
As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond.
Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We're not about selling products - we want to solve problems and change lives through Monzo
- Hear from our UK team about what it's like working at Monzo
- UK Remote | £28,050 - £34,000 + Benefits | Hear from the team
- Our Vulnerability, Inclusion, Accessibility & Bereavement team
We're looking for people with strong Vulnerable Customer experience to join our amazing 'Life Events' team.
Who will be offering support to third parties and next of kin, handling the bereavements of Monzo customers and supporting those looking to set up formal or informal third party access.
We are looking for a person with previous experience in Bereavements processes in financial services, with excellent communication skills to support people going through grief, and an ability to work with people of all levels and backgrounds.
This can often be an emotionally challenging role, and you will need to show flexibility, resilience, and empathy in order to meet the needs of our customers.
- You'll play a key role as you;
- Communicate directly with next of kin and third parties following the disclosure of a bereavement, disclosure of a terminal illness, via email, chat and calls.
- Manage bereavements and third party access cases; Taking ownership by supporting our customers with formal and informal third party access such as Power of Attorney.
- Support our customers who are currently in custody/incarcerated.
- Deal with internal escalations and work closely with other domains in customer operations.
- Communicate with the leadership team to share opportunities, identify risks and concerns and provide feedback that aims to proactively improve the support we offer to our customers.
- Meet targets while receiving and providing continuous feedback.
- We'd love to hear from you if;
- You have previous experience supporting customers dealing with grief. Bereavements or major/significant life events experience is essential.
- You should be able to demonstrate a strong track record of working with vulnerable customers or possess a robust understanding of bereavement support within the financial sector.
- You have experience in managing probate-related disclosures and enquiries
- You're an excellent communicator talking on the telephone
The ability to take and make calls is an essential requirement for this role.
- What's in it for you
- £28,050 - £34,000
We guarantee to approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period.
This role is remote.
£1,000 learning budget each year to use on books, training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
- The application journey has 3 key steps
- Application question review
- A 30 minute call with our recruiter
- A Role Specific Interview with two of our Team Managers (1 hour)
Our average process takes around 2 weeks but we will always work around your availability.
Logistics
This role will be fully remote in the UK (You must be permanently based in the UK for this role).
The start date for this role will be Monday 10th November 2025.
Training will be Monday to Friday 09:00-17:30 for 10 weeks and this will be carried out remotely (please note that holidays and appointments are not allowed during the first 5 weeks)
- Shifts will be Monday to Friday between 8am - 8pm inc bank holidays (37.5 hours)
- #LI-REMOTE/CB
- Equal opportunities for everyone
Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo.
At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.
This is integral to our mission of making money work for everyone.
You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We're an equal opportunity employer.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
StudySmarter Expert Advice🤫
We think this is how you could land Remote Life Events Advisor (Vulnerable Customers) in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Life Events Advisor (Vulnerable Customers) in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
