At a Glance
- Tasks: Ensure customers achieve success with our AI platform and drive business value.
- Company: Join Pigment, a fast-growing AI-powered business planning platform.
- Benefits: Competitive salary, stock options, flexible hours, and remote-friendly environment.
- Other info: Dynamic team culture focused on innovation and collaboration.
- Why this job: Make an impact by helping top companies optimise their business planning.
- Qualifications: Experience in customer success or account management in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale.
We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing Saa S companies globally.
Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant TM for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team.
If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.
What You'll Do
As a Customer Success Manager (CSM), you'll ensure our customers achieve a high level of adoption and business value from using Pigment.
You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs.
This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention.
You will be responsible for managing a portfolio of Corporate & Enterprise accounts.
- Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer.
- Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio.
- Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
- Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
- Lead the development of the Pigment community through thought leadership, events, and developing best practices.
- Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
Who You Are
- You have significant experience in customer success, account management, or a similar role within a software/Saa S company.
- You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.
- You have experience with AI customer engagement strategies, automation technologies and platforms.
- You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
- You have curiosity in new technology adoption and enjoy working with best in class Products.
- You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
- You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.
- You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.
- Fluent in English.
- You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.
What We Offer
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- Bike2work scheme – save on a new bike and gear while commuting the greener way
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Remote-friendly environment
- How We Work
- Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate.
This may include verification of employment history, education, and, where legally permitted, criminal records.
Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer.
We believe diversity is a strength and fosters innovation.
We are committed to enabling everyone to feel included and valued at the workplace.
All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
We may process your personal data in accordance with our HR Data Protection Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager North Europe in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
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In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager North Europe in Wolverhampton
Some tips for your application 🫡
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How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
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Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
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✨Practice Common Scenarios
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