At a Glance
- Tasks: Build relationships with salon owners and help them maximise their tech usage.
- Company: Join a vibrant tech company in the beauty industry with a fantastic culture.
- Benefits: Competitive salary, commission, remote work, flexible hours, and fun office perks.
- Other info: Enjoy a dynamic team environment with great career progression opportunities.
- Why this job: Make a real impact by empowering salons to thrive with innovative tech solutions.
- Qualifications: Sales experience and a passion for the beauty industry are key.
The predicted salary is between 38000 - 48000 £ per year.
- Job
- Title: Account
- Manager
Term: Permanent, Full Time A new role added for Account Manager to this growing tech company.
Are you a diligent account manager who loves to train and coach clients to success?
This is a fantastic opportunity for a role in tech specialising in the beauty industry, at a growing company with a fantastic culture.
You will support existing customers to understand and use their tech to fullest.
Be empathetic, adaptable to different client needs and communication styles.
You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business.
The role of
Account
Manager
- Relationships: salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert.
- Training and retention: A key part of the role is helping customers get maximum value from the platform through training and onboarding
- Existing Features & Usage: They need to ensure their clients don't suffer in silence. They need to understand what they are trying to achieve and why in order to help.
- New
Features: they have an exciting roadmap of new features.
It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary.
- Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity and lock in with their innovative payment and tipping solution.
- Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving.
- Product expert: your accounts will see you as the product expert.
You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption.
You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits.
- Salon expert: your accounts will also see you as the industry expert. "What are other salons doing?" "How do they deal with no-shows?".
You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow.
- Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions.
They rely on you to know what to improve, what to build and what not to build.
- Your understanding of what their customers want and why they want it is key
- Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset.
It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow.
Skills & Experience Required for the Account Manager
- Sales experience.
- Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust.
- Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them.
- Industry: experience in the hair and beauty industry is preferable although not mandatory. Love for this industry is a major advantage.
- Love products: you will need to get to know their product and be confident in selling its benefits. They will help you with training!
- Get analytical. They have data that will help you analyse opportunities and risks, you will need to use this to excel.
- They are a team and they're there to help each other. They are never scared to ask the questions. You will be trained and have a great team around you to learn from.
Skills
- Gift of the gab: changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities.
It's a people's industry and salons love to chat.
- Customer-focus: they need you to go the extra mile.
- Outbound Confidence: comfortable talking! This is an outbound role where 80% of your time will be on calls chatting with salons.
- Resilience: can you deal with customers saying "No, not for me"? Transforming an industry doesn't happen easily but when it does it's immensely rewarding.
- Hustle. They work to get things done.
- Fun: No grey suits here! They are an energetic, dynamic team and it's a fun, creative industry so they want you to enjoy the adventure and have a good time.
- The Salary for the Account Manager Role
- £38,000 - £48,000 OTE - £25-£35,000 base salary + £13K Commission
- 25 days + bank holidays annual leave + 1 extra day on your birthday
- Company pension
• Bring your dog to work ??
- Progression. The opportunity to move into sales and education teams.
- Remote role or the company has a working space in central London if you'd prefer to work together for up to 2 days a week otherwise you are home based with flexible working policy
- Free breakfast at the office
• Pizza and beers on a Thursday!
Apply online today! This vacancy is being advertised by Recruit Ability Ltd. The services advertised by Recruit Ability Ltd are those of an Employment Agency.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Account Manager in Wolverhampton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Remote Account Manager at Grabjobs, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Grabjobs. Tailor your message to explain why you’re drawn to them and how you can contribute as a Remote Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Remote Account Manager in Wolverhampton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Grabjobs:When writing your cover letter, make sure to tailor your message specifically for Grabjobs. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Grabjobs
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Grabjobs that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Grabjobs that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Grabjobs’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
