At a Glance
- Tasks: Provide exceptional support to Dutch-speaking clients via phone, email, and chat.
- Company: Join Mercier Consultancy MD and experience a vibrant culture in Sofia.
- Benefits: Enjoy a competitive salary, relocation package, health insurance, and fully paid training.
- Other info: Work in a dynamic team environment with opportunities for personal growth.
- Why this job: Immerse yourself in a new culture while helping customers and growing your skills.
- Qualifications: Fluency in Dutch and customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria.
This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients.
Key Responsibilities
- Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat.
- Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
- Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Document all customer interactions thoroughly in our CRM system to aid continuous improvement.
- Coordinate with different departments to enhance customer experience and address specific needs.
- Stay updated on product knowledge and industry trends to provide informed assistance.
- Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus.
- Experience in customer service or support roles is highly preferred.
- Excellent communication skills with a friendly and professional demeanor.
- Strong problem-solving abilities and a proactive approach to customer inquiries.
- Familiarity with customer service software and CRM systems is beneficial.
- Able to work independently and collaboratively within a team-oriented environment.
- A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle.
- Competitive Monthly Salary
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
We think you need these skills to ace Remote Dutch Speaking Customer Support - Relocation to Sofia in Woking
Fluency in Dutch (spoken and written)
Customer Service Skills
Communication Skills
Problem-Solving Abilities
Proactive Approach
Familiarity with Customer Service Software
CRM System Knowledge
