At a Glance
- Tasks: Create and deliver tailored training plans for customers, ensuring alignment with their needs.
- Company: Join a global team at a creative and innovative tech company.
- Benefits: Enjoy 32 days of holiday, flexible work options, and personal development opportunities.
- Other info: Rapid career growth and the chance to shape your own success story.
- Why this job: Empower users and make a real impact in a high-performance environment.
- Qualifications: Experience in software engineering and familiarity with training tools is a plus.
The predicted salary is between 50000 - 70000 £ per year.
- London Salary : £50-70K (depending on experience)
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of Blue Optima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process's impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
- Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee
Benefits
- 32 days of holidays (including bank holidays)
- Work from Home Equipment allowance
- Flexible Work from Home - 2 days remote a week
- Flexible Work from Long Distance - 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
- Sponsored Learning Opportunities
- Cycle2work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Stay connected with us on Linked In or keep an eye on our career page for future opportunities!
We think you need these skills to ace Remote Customer Enablement Specialist in Watford
Training Development
User Adoption Monitoring
Onboarding Facilitation
Content Library Management
In-Person and Virtual Training Delivery
Collaboration with Product Marketing and Customer Success Teams
Analytical Skills
