At a Glance
- Tasks: Assist Irish-speaking customers via phone, email, and chat in a vibrant environment.
- Company: Join Mercier Consultancy MD and work in beautiful Bulgaria.
- Benefits: Competitive salary, monthly bonuses, fully paid relocation, and training.
- Other info: Enjoy perks like a private gym and a supportive team atmosphere.
- Why this job: Make a real impact while enjoying life in a culturally rich country.
- Qualifications: Fluency in Irish and experience in customer service required.
The predicted salary is between 24000 - 28000 £ per year.
Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support.
This role is perfect for those passionate about delivering excellent customer service to our Irish-speaking clients in a vibrant and culturally rich environment.
Responsibilities
- Assist Irish-speaking customers via phone, email, and chat, addressing inquiries related to products and services.
- Provide clear information regarding account management, transactions, and product details.
- Resolve customer complaints efficiently and professionally to ensure high satisfaction levels.
- Accurately document all customer interactions and follow-up actions in our CRM system.
- Collaborate with internal teams to enhance product knowledge and customer support processes.
- Stay informed about company updates, promotions, and industry trends to better assist clients.
- Fluency in Irish (both written and spoken); proficiency in English is required.
- Experience in customer service, preferably in a related industry.
- Strong interpersonal skills and a commitment to providing excellent customer care.
- Aptitude for problem-solving and the ability to manage customer inquiries effectively.
- Familiarity with CRM systems and basic computer skills.
- Self-driven with the capability to work independently in a remote or hybrid setting.
- Willingness to relocate to Bulgaria with relocation expenses covered.
- A passion for helping others and a desire to contribute positively to a team environment.
- Competitive Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Private Gym
- And Much More....
We think you need these skills to ace Remote Irish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation in Wakefield
Fluency in Irish
Proficiency in English
Customer Service Experience
Interpersonal Skills
Problem-Solving Skills
CRM System Familiarity
Basic Computer Skills
