Remote Staff Technical Account Manager in Telford

1Password is growing. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale.

As a Staff Technical Account Manager, you'll own the technical side of the post-sale customer lifecycle. You'll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS security, driving tangible outcomes for our customers and helping shape the future of access management. You'll take on our most strategic and complex accounts, mentor your fellow team members, and influence how we scale customer engagement, processes, and best practices across the organization.

What we're looking for:

• 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements.
• Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value.
• Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Advanced understanding of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
• Extensive experience with the identity space and a deep understanding of how the space is adapting to modern work environments.
• Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain.
• Strong familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Deep experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
• Strong ability to develop new/improved team practices, processes, models, and metrics based on research and best practices.
• Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.

What you can expect:

• Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success.
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn and identifying opportunities to expand the use of our products.
• Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
• As a Staff level IC, you'll assist leadership in a team lead capacity by supporting admin tasks including, but not limited to, call assignments, technical 1:1s, and co-lead/lead team meetings.
• Represent the customer voice internally by partnering with Product, Marketing, and Support as a subject matter expert on our products.
• Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact in close partnership with leadership.
• Mentor other team members, contribute to enablement, and shape scalable processes.
• Act as an escalation point for highly complex technical challenges and strategic accounts.
• Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

Our culture at 1Password prioritizes collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

• Health and wellbeing
• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.