At a Glance
- Tasks: Manage mid-market accounts, drive revenue growth, and enhance customer satisfaction through proactive engagement.
- Company: Sustainable Energy First, a consultancy focused on energy management and sustainability.
- Benefits: 25 days holiday, hybrid working, gym contribution, and private medical insurance.
- Other info: Diverse and inclusive culture that values every voice and perspective.
- Why this job: Join a mission-driven team making a positive impact on clients and the planet.
- Qualifications: Experience in sales or account management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose is inspiring and empowering our people to create a positive difference for themselves, our clients, and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients' carbon footprint.
The Role in a Nutshell:
- To grow, develop, and retain a profitable portfolio of mid-market customers through proactive, telephony-based account management.
- This role is responsible for driving revenue growth, enhancing customer satisfaction, and identifying new business opportunities through cross-selling and upselling.
- Manage a defined portfolio of mid-market customers, acting as their primary point of contact.
- Drive revenue growth by identifying and converting new business opportunities within existing and new accounts.
- Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility.
- Build strong, trust-based relationships through regular telephony-based engagement.
- Resolve customer queries, complaints, and issues efficiently and professionally.
- Prioritise customer engagement based on data insights and business value.
- Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy.
- Provide accurate sales forecasts on a daily and weekly basis.
Sales goals:
- Achievement of monthly revenue targets as defined by the business.
- Contribution to a £5 million annual revenue target through effective pipeline management.
- High levels of customer satisfaction and retention.
- Accurate Salesforce data to support business planning and reporting.
- Increased customer lifetime value through strategic account development.
Key ingredients for the role:
- Proven experience in a sales or account management environment.
- Strong negotiation, influencing, and communication skills.
- Commercially minded with a proactive approach to identifying opportunities.
- Proficient in Microsoft Office and Salesforce systems.
- Strong analytical and problem-solving skills.
- Ability to manage large datasets and extract actionable insights.
- Knowledge of the UK energy market and supplier propositions is desirable.
Salary: To be discussed at interview
Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days on length of service
Hybrid working (at least 2 days per week working from our Fulwood, Preston office)
Flexible working - including the ability to bank up to 5 extra days off per year
Gym contribution
Long service awards
Private Medical Insurance
Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave
Simply Health scheme
EV Scheme
Inclusion and Belonging:
We believe that diversity is more than a commitment, it's at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder, and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive. Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you're ready to take the next step, then we look forward to hearing from you!
StudySmarter Expert Advice🤫
We think this is how you could land Remote Mid-Market Account Manager in Telford
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughGrabjobs's Website
Don’t forget to apply directly through Grabjobs's website for the full-time Remote Mid-Market Account Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Remote Mid-Market Account Manager in Telford
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Grabjobs. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Grabjobs
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Grabjobs.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Grabjobs.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
