Remote Security Operations Manager in Stoke-on-Trent

• SECURITY OPERATIONS MANAGER
• Location: London and surrounding territories Salary: £50,000 + Car
• Join an Award-Winning Business That Puts People First

We're a leading national security, commercial cleaning and associated services provider.

We're no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust.

As we continue to expand, we're looking for an exceptional Security Operations Manager to join our rapidly growing team.

• What You'll Be Doing
• Operational Account Planning and Delivery
• Oversee day-to-day security operations across all client sites.
• Ensure that security staff are deployed effectively according to client contracts and operational needs.
• Monitor service quality and take corrective action when performance issues arise.
• Implement and maintain Standard Operating Procedures (SOPs) for all security operations.
• Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations.
• Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels.
• Develop and maintain productive and collaborative working relationships with all departments and support functions within the business.
• Client Perspective (existing and new)
• Serve as the primary contact for clients, ensuring satisfaction with security services.
• Conduct regular client meetings, site visits, and performance evaluations.
• Address and resolve client complaints or incidents promptly.
• Prepare operational and incident reports for clients as required.
• Take responsibility for the mobilising of new contracts to ensure a 'right first time' approach facilitating a sound platform to build the relationship
• Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities.

Operative Perspective – Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service

• Recruit, train, and supervise security personnel, including guards and Supervisors.
• Conduct performance reviews, appraisals, and disciplinary procedures as necessary.
• Prepare and manage duty rosters and ensure adequate shift coverage.
• Promote a culture of professionalism, teamwork, and accountability among staff.
• Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company

People & Learning Perspective – Manage the performance and development of employees to maximise productivity, exceed targets and ensure staff retention

• Communicate the company's vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff
• Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business
• Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement

Operations Perspective – Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures

• Ensure compliance with all current and new company processes, procedures and service related legislation to deliver a fully compliant workforce
• Provide leadership and support to your team to deliver company initiatives and objectives
• Support and champion relevant change initiatives
• Financial Perspective – Deliver profitable turnover and encourage service growth
• Enhance profitability where practicably and ethically possible
• Inform the Regional Operations Manager, Director – Security and Finance Director immediately about any real or perceived threats to the financial performance of the Company or any items which will materially impact upon forecasts

What We're Looking For

• Service line operational expertise in the allocated service discipline area.
• Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams
• Experience of working in a client service driven environment
• Proactive advocate and user of social media channels to demonstrate client and employee engagement
• Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business
• Strong financial and commercial awareness, including legal governance and contractual terms adherence
• Ability to think strategically and contribute to the businesses forward ambitions
• Excellent communication skills – both verbal and written
• Confident presentation skills
• Self-motivated and able to adapt to a changing environment
• Skilled influencer
• Demonstrates the ability to forge and maintain relationships
• Good organisational and time management skills
• IT skills, specifically Word, Excel and Power Point
• Ability to work collaboratively
• Must hold a full UK driving license with no more than 6 penalty points
• SIA Licence

Most importantly — you lead by example, influence with credibility, and build relationships that last.

• The Package
• £50,000 basic salary
• Company Car or Car Allowance
• 35 days holiday (including bank holidays)

Why Join Us?

• Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources.
• Equal Opportunities Employer who promotes diversity.
• Innovative Approach to the Employee Journey
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business

If you're ready to step into a role where you can truly shape operations, influence growth, and develop high-performing teams — we want to hear from you.