At a Glance
- Tasks: Provide top-notch support to clients via live chat, email, and phone.
- Company: Join MultiBank Group, a global leader in financial services with a vibrant culture.
- Benefits: Competitive salary, performance incentives, and remote work flexibility.
- Other info: Great career progression opportunities in a fast-growing international environment.
- Why this job: Be part of a dynamic team shaping the future of finance while helping clients succeed.
- Qualifications: Fluent in Mandarin and English, with strong communication skills and a client-first attitude.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Multi Bank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE.
We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service.
Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion.
As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, Multi Bank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Role Overview
We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets.
This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts.
Responsibilities
- Respond to client queries across live chat, email, and phone promptly and professionally.
- Provide support to Chinese-speaking clients across UK and Canada coverage hours.
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- Support clients through account opening, verification, funding, and withdrawal processes.
- Help clients navigate MT4, MT5, and the Multi Bank-Plus platform.
- Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
- Keep accurate records of client interactions and contribute to knowledge-base improvements.
- Follow all compliance, KYC, and data-protection requirements.
Requirements
- Strong written and verbal communication skills.
- Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
- A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
- Comfortable supporting clients across live chat, email, and phone.
- Eligibility to work remotely from the relevant location.
- Preferred Qualifications
- Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
- Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
- Experience supporting Chinese-speaking clients in a regulated financial services environment.
Why Join Us?
- Work with one of the world's leading financial derivatives institutions.
- Competitive salary plus performance-based incentives.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
- Be part of a business committed to innovation, excellence, and long-term growth.
Become part of our international community at Multi Bank Group, dedicated to excellence, innovation, and shaping the future of finance.
Multi Bank Group is an equal opportunity employer.
We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Specialist in Stirling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Support Specialist in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
