At a Glance
- Tasks: Manage customer contracts and ensure a top-notch experience for clients.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Inclusive environment with strong emphasis on teamwork and personal development.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Fluency in Dutch or a Nordic language, negotiation skills, and a passion for customer experience.
The predicted salary is between 40000 - 50000 £ per year.
As a Contract Manager at Hub Spot, you will be responsible for handling all assigned customer contracts.
This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals.
As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with Hub Spot.
This role is available for all work preferences @home @flex @office in our EMEA locations
In this role, you'll get to
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
We are looking for people who
- Are fluent in either Dutch OR a Nordic language and English.
- Healthy negotiation or sales experience
- Are passionate about creating a great customer experience
- Solve problems with curiosity and creativity
- Seek to understand multiple perspectives in a situation
- Prior account management and/or customer retention experience
- Show clear communication skills with the ability to effectively lead a phone conversation
- Possess prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At Hub Spot, we value both flexibility and connection.
Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding.
If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
- We are committed to supporting candidates who may need alternative arrangements
- Massachusetts
Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.
India Applicants: link to Hub Spot India's equal opportunity policy here.
About Hub Spot
Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service.
Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At Hub Spot, bold is our baseline.
Our employees around the globe move fast, stay customer-obsessed, and win together.
Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART.
These commitments shape how we work, lead, and grow.
We're building a company where people can do their best work.
We focus on brilliant work, not badge swipes.
By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress.
And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more
- Hub Spot Careers
- Life at Hub Spot on Instagram
By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes.
Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Contract Manager, Upmarket - Nordilux in Stirling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Contract Manager, Upmarket - Nordilux in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
