Remote Workforce Management, Forecast Change Manager - 12 Month FTC in Southend-on-Sea

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo.

Our Workforce Management Team is essential to the success of our Customer Operations. We are responsible for ensuring we have the right people in the right place at the right time to support our customers. As the Forecast Change Manager, you'll be instrumental in our mission to understand the drivers of change. You'll be responsible for the end-to-end FCR (Forecast Change Request) process, partnering with our Operations Stakeholders and Forecast Analysts to implement and refine the right procedures.

You'll play a key role by:

• Leading the assessment and prioritisation of initiatives that influence COps headcount requirements, ensuring all opportunities are thoroughly documented.
• Collaborating with cross-functional teams, e.g. Delivery, Strategy, and Product, to accurately model the impact of new processes, marketing campaigns, or policy changes on FTE and hiring needs.
• Serving as a key liaison to ensure new or evolving lines of business are correctly scoped and successfully delivered through the FCR process.
• Tracking the implementation of approved forecast changes, validating that they meet their agreed-upon business objectives.
• Establishing a clear accountability framework for forecast change owners, empowering them to take corrective action and ensuring timely delivery.
• Analysing FCR drivers to identify trends and opportunities for process improvement, collaborating with Forecast Analysts to enhance forecasting accuracy.

We'd love to hear from you if you have:

• Advanced Planning Skills: Proven ability in workforce planning and organisation, with a track record of effectively managing change and reprioritising tasks under pressure.
• Stakeholder Management: Excellent communication, negotiation, and influencing skills, capable of building strong relationships with stakeholders at all levels.
• Data & Technical Proficiency: An appreciation for data modelling, particularly SQL, with a desire to deepen your skills. Fluency in MacOS, Slack, Airtable, and GSuite tools is required, along with a strong aptitude for learning new systems.
• Communication & Feedback: Excellent written and verbal communication skills in English, and the ability to provide clear, constructive, and actionable feedback.
• Customer Operations Knowledge: A good understanding of Customer Operations is highly desirable.
• Work Ethic: Strong ability to work independently while also thriving in a collaborative team environment.
• Values Driven: A demonstrated approach to work that aligns with Monzo's core values.

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don't have everything that's listed just yet.

The Application & Interview process involves 4 main stages:

• Application Questions
• Recruiter Call
• Role Specific Interview
• Behaviour & Values Interview

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process, but if you do have any specific questions before this please contact jadeinskip@monzo.com. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

What's in it for you:

• £40,400 - £51,050 plus stock options & benefits
• This role can be based in our London office, Cardiff office or distributed working within the UK.
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• And much more, see our full list of benefits here.

Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Equal opportunities for everyone. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.