Remote Senior User Research Manager, International Expansion in Slough

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo.

Our User Research team is pivotal in helping us achieve that mission. Our research team at Monzo is currently made up of around 20 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, Borrowing products or Operations. We also have a small research leadership team, and a research operations lead who makes sure we're set up to do our jobs and have the space to innovate safely. The team User Research team is led by Katherine Vaughan who is Director of User Research. Our discipline lives in the Design team at Monzo, along with Product Design and Brand Design.

What you'll be working on:

• Managing a team of user researchers focusing on expanding into new markets
• Driving our approach to new markets by applying first-principles thinking while making use of existing knowledge and localisation tools
• Keeping stakeholders across Monzo informed about the specific needs of consumers and businesses as we expand and making sure action is taken as a result
• Increasing visibility of key research insights
• Working in partnership with the Director of Research to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible
• Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness
• Developing sustainable ways of nurturing all talent within the Research team
• Leading forums that allow the whole research team to feed into decisions and shape the team
• Working with Research Operations and the Research Director to scale team systems and processes as we grow
• Continually raising the standard of research through timely feedback, and improved processes and rituals
• Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them
• Making sure the team has an active presence in the external community and is appealing to a diverse set of researchers

Your day-to-day:

• Work within a critical business area to develop and deliver a product strategy, including building a deep understanding of customer needs and market opportunities, and how we'll differentiate ourselves and grow
• Providing support for direct reports, through clear development goals, timely updates and feedback, and regular 1:1s
• Collaborate with and influence key stakeholders across the organisation, including the wider product teams, company leadership, marketing, compliance, legal, regulatory affairs and more to get alignment and support for the strategy
• Work closely with design, product, marketing data and engineering leadership in your areas to set the right conditions for the teams to do their best work and problem solve our key customer needs
• Shape development practices, like progression frameworks, across the wider team
• Take an active role in our Design Leadership team
• Continually educate everyone at Monzo, including senior stakeholders, on what research can and can't be used for

You should apply if:

• You have experience working as a User Researcher Manager in a high growth product or technology organisation
• You have experience expanding products into new countries, leading user research for expansion efforts
• You have experience and a deep understanding of the types of decisions and methods to take when tailoring products for local markets
• You enjoy bringing momentum to projects, unblocking progress and focusing on achieving the most exciting outcomes (not the fanciest outputs)
• You care about the quality of the product that sits in our users' hands, and the overall experience they have with Monzo
• You've worked collaboratively with other disciplines like Data, Product and Design
• You're an experienced coach, mentor and leader of seasoned User Researchers
• You're happiest when the people in your teams feel supported, are growing, and can work effectively
• You have an approachable and supportive leadership style when you're needed, but you also empower direct reports to work autonomously
• You have experience teaching and coaching non-researchers about research
• You have demonstrable experience making decisions that promote diversity and inclusion
• You have experience making use of marketing insights, quantitative user research, product data and a range of other insights for better decision making

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you!

What's in it for you:

• £125,000-£155,000 share options benefits
• We'll help you relocate to the UK
• We can sponsor your visa
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
• £1,000 learning budget each year to use on books, training courses and conferences
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup
• Plus lots more! Read our full list of benefits

The Interview Process:

Our interview process involves 3 main stages:

• Recruiter call (30 minutes)
• Research Leadership & Ways of Working (1 hour)
• Final loop: People Management (1 hour) + Influence and Impact (1 hour)

Our average process takes around 2-3 weeks but we will always work around your availability.

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.