At a Glance
- Tasks: Manage client relationships and ensure their success with our innovative tipping platform.
- Company: Join the UK's #1 tips & tronc distribution solution for hospitality.
- Benefits: Flexible hours, remote work, 33 days holiday, and career progression opportunities.
- Other info: Dynamic team culture with a focus on values and personal growth.
- Why this job: Make a real impact in the hospitality industry while shaping the future of customer success.
- Qualifications: Experience in Customer Success or Account Management, strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Join The UK's #1 Tips & Tronc Distribution Solution for Hospitality!
Thanks for checking out this role! If you're the right fit, you'll be joining an incredibly dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond. We've doubled our revenue in the last six months, cementing our position as the UK's #1 tips & tronc distribution solution, and we have ambitious goals to grow even further.
About the Role
We're looking for a Customer Success Manager with a passion for building long-term client relationships and driving measurable success. You'll manage a portfolio of accounts, deliver a white-glove experience, and work cross-functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction — as well as helping to shape the future of the Customer Success team through knowledge sharing, process improvements, and mentoring.
What You'll Do
- Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery.
- Actively manage client goals, platform usage, and account health to maximise retention.
- Lead regular account reviews, providing actionable insights and recommendations.
- Anticipate risk by monitoring engagement signals and addressing issues before they escalate.
- Build a deep understanding of client business models, tipping policies, and success metrics.
- Support clients in adapting to legislative changes, platform updates, and operational challenges.
- Collaborate with Product, Tech, and Support to resolve issues and champion client needs.
- Share best practices and contribute ideas to improve ways of working.
- Play an active role in roadmap discussions and cross-functional initiatives that enhance the client journey.
What We're Looking For
- Proven experience in Customer Success or Account Management (ideally in SaaS, fintech, or hospitality).
- Strong relationship-building skills with excellent verbal and written communication.
- Ability to deliver strategic account reviews and present recommendations confidently.
- Proactive, problem-solving mindset with strong organisational skills.
- Team player who contributes to process improvements and knowledge sharing.
- Bonus: Experience with CRM software (HubSpot a plus) or knowledge of hospitality operations.
Tools & Platforms We Use
- Microsoft Teams & OneDrive – Communication and collaboration
- Freshsales – CRM and client tracking
- Rocketlane – Project management and onboarding
- Canva – Creating content and client-facing material
- SendGrid – Customer comms and automation
- Freshdesk – Support and ticketing system
Why Join Us?
We know that start-up/scale-up life isn't for everyone—there will be challenges. But having a brilliant team, a strong purpose, and making a real difference in the lives of our users makes it all worthwhile. At TiPJAR, you'll be supported to do your best work, feel empowered in your role, and play a direct part in shaping the future of tipping.
What We Offer:
- Flexible working hours
- Exposure to some of the best UK hospitality operators
- Career progression opportunities
- 33 days holiday (including bank holidays)
- Remote working
- 'Work from anywhere' policy – work abroad for up to 4 weeks per year
- Dog-friendly London office
- An excellent team culture based on values created by our team
The Interview Process
We want to make sure this role is the perfect fit for both you and us. Here's what to expect:
- First Stage – A Teams call with recruitment team to discuss your experience and motivations.
- Second Stage – A deeper interview with our Head of Customer Success, focusing on strategy, problem-solving, and your fit with the business.
- Final Stage – Meet our COO, A conversation about leadership, impact, and where you fit in our journey.
Apply now and help us continue to grow as the UK's #1 tips & tronc distribution solution for hospitality!
Pre-employment Screening
All successful candidates must undergo a DBS check, as well as other pre-employment checks such as referencing and right to work. Offers of employment are contingent upon candidates securing and demonstrating their right to work in the UK. Evidence of this right must be provided to TiPJAR, in accordance with the Immigration, Asylum and Nationality Act 2006, before the start of employment.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager in Scunthorpe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager in Scunthorpe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
