At a Glance
- Tasks: Assist customers with queries about music products and ecommerce sales.
- Company: Join a leading company in the vibrant music industry.
- Benefits: Competitive salary, remote work, and opportunities for growth.
- Other info: Work remotely with occasional visits to London headquarters.
- Why this job: Be part of a dynamic team supporting musicians and DJs worldwide.
- Qualifications: Fluency in Italian, German, and English; customer service experience required.
The predicted salary is between 30000 - 32000 £ per year.
We are recruiting a remote working, Multi-lingual Customer Support Coordinator, fluent in Italian, German & English. Our client is a market leader within the music industry. The role is fully remote but does require occasional visits to their central London offices.
The business creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. Fluency in Italian and German is essential.
Within the Customer Support team, the Multi-lingual Customer Support Coordinator will help resolve client queries/issues in relation to products and ecommerce sales received either by telephone, email or other channels.
- Handle incoming customer enquiries in relation to products or ecommerce sales
- Responsible for assigned customer service tickets
- Following the internal procedure for customer service operations and meeting its service level goals
- Where necessary liaise with other internal departments and third-party service providers
- Multi-lingual, fluent in Italian, German & English
- Experience using Zendesk or other relevant customer service systems
- Technical customer service experience is essential
- Proficient in all Microsoft Office packages
- Additional languages would be an advantage
We think you need these skills to ace Remote Customer Support Co-Ordinator - German & Italian Home based in Rotherham
Fluency in Italian
Fluency in German
Fluency in English
Customer Service Skills
Experience with Zendesk
Technical Customer Service Experience
Proficiency in Microsoft Office
