At a Glance
- Tasks: Support customers with queries and claims, ensuring a seamless experience.
- Company: Join Laka, a revolutionary insurance company for cyclists.
- Benefits: Remote work, share options, bonuses, and 25 days holiday.
- Other info: Dynamic team culture with regular social events and growth opportunities.
- Why this job: Be part of a team transforming the insurance industry for cyclists.
- Qualifications: Fluent in Dutch and English, with empathy for cyclists.
The predicted salary is between 20000 - 30000 £ per year.
Hello, we're Laka. Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. We exist to rewrite the rules of insurance so it's something people stand with, not against.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had:
- Raised £31m!
- Launched Laka in a total of 10 countries, essentially helping more people in more places!
- 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond
- Supporting riders from everyday commuters to elite athletes and pro teams
- Partnering with leading cycling brands and retailers across Europe
- Been awarded 'Best Cycle Insurance Provider' (for the past 8 years in a row)
- Giving our all to customers and they agree, check out our 4.9 google rating!
Help us continue to change an outdated industry... We're growing real fast on our path to make the Laka collective model the industry standard and we're expanding across segments, products, and territories. We're looking for innovative, bold and brave minds to help us build the world's best insurance company.
The role: Customer Experience (CX) at Laka is where this magic takes place. You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function, you'll be the first point of contact for general and claim-related enquiries.
What you'll be getting up to:
- Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email
- Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties (shops, manufacturers, distributors etc)
- Be the first point of contact for our B2B partners, supporting them to get their riders back on the road
- Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members
- Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making, both in the CX team and others around Laka
- Get stuck into our squad-based work, with the goal to continue to make Laka the best it can be
This role will be a great fit if you:
- Speak English and Dutch!
- Have a super strong empathy for cyclists and what it means when someone has their bike nicked, damaged or injures themselves whilst out & about on their bike
- Have a decent understanding of technical terms in cycling
- Get loads of satisfaction from helping people going through a rough patch
- Enjoy learning new things, working with a lovely bunch of people, and ultimately playing a huge part in the future of Laka!
- Are a fast learner and can get up to speed with common tools
- Are comfortable chatting with our members, with excellent written communication in (native) Dutch & English
You might have already guessed it but it makes a lot of sense to be passionate about cycling when joining Laka. Don't worry about any insurance knowledge - we can teach you the ins-and-outs of insurance and support your knowledge on all things bike parts, too.
Before you apply, please make sure that you currently have the right to work in the UK.
Our perks: What can you expect from working at Laka?
- Remote-first way of working - you choose whether you work from home or our beautiful offices in London & Bristol
- Share options - we want you to be rewarded for Laka's success
- Company bonus scheme - if the company hits its targets, you'll get a cash bonus of 5% of your base salary annually
- Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year
- Pension scheme - Laka pays 3% of your base salary into your pension
- Private medical insurance - we'll give you individual private cover
- Home set-up allowance - we'll also give you a one-off budget of £200 to get anything else you want
- Lunch on us - £15 every first Wednesday of the month
- Company-wide events - expect regular events throughout the year
- Monthly socials - we also give each office a budget for a monthly social activity
- Laka swag - we'll give you some lovely Laka kit to get you started
- Laka credit - we'll give you £10 credit per month towards insuring your bike(s) with us
- Mental health support - unlimited support via Spill
Belonging at Laka: We're committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Poole
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Grabjobs for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Poole
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Grabjobs know you’re keen to grow alongside their team.
How to prepare for a job interview at Grabjobs
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Grabjobs.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
