At a Glance
- Tasks: Support customers with onboarding, troubleshooting, and ensuring satisfaction in a tech-savvy role.
- Company: Join a market leader in Unified Communications and Contact Centre solutions.
- Benefits: Competitive salary, remote work options, and opportunities for career advancement.
- Other info: Dynamic team environment with a focus on collaboration and customer success.
- Why this job: Make a real impact by enhancing customer experiences with innovative technology.
- Qualifications: 3+ years in technical services with strong knowledge of Unified Comms and VoIP.
The predicted salary is between 60000 - 80000 £ per year.
Senior Technical Account Manager - Unified Communications / CCaa S
Applicants must be based in Germany and able to speak professional level German (C1 and above)
Our client is a market leader in Unified Communications & Contact Centre solutions.
A leader within the magic quadrant and partnered with global corporations to provide innovative & secure unified CX solutions.
The role of Senior Technical Account Manager is a technical support and customer management role.
Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.
You will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within Unified Comms, Telecoms or Contact Centre services.
Experience
Requirements
- 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
- Knowledge of Unified Communications and/or Contact Centre Technology including;
- TCP/IP networking knowledge and Vo IP technology exposure.
- Understanding of TCP/IP and internet fundamentals
- Software, telecommunications and IP Telephony
- Demonstrated technical problem-solving proficiency.
- Excellent analytical and advanced troubleshooting skills with end-users/customers.
- Excellent customer service and communication skills, both verbal and written.
If you are looking to work with a market leading company with a very bright future, please apply.
Applicants must be located in Germany with right to work.
Hit apply to take your career to the next level.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Technical Account Manager - CCaaS in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Senior Technical Account Manager - CCaaS in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
