At a Glance
- Tasks: Configure and install software, troubleshoot issues, and manage customer relationships.
- Company: Leading AI-powered digital pathology software provider with 20 years of experience.
- Benefits: Competitive salary, bonus, pension, income protection, and remote work flexibility.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Join a progressive team and develop your IT skills while working from home.
- Qualifications: Experience in IT support, scripting knowledge, and strong problem-solving skills.
The predicted salary is between 42000 - 42000 £ per year.
The COMPANY
With over 20 years of experience, our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.
The ROLE
Due to an internal promotion, they now require a Technical Solutions Engineer / IT Support Engineer to join their team. Working from home, the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. The Technical Solutions Engineer will:
- Handle software-related requests
- Analyse software related issues and propose solutions
- Troubleshoot software
- Identify root causes of software problems
- Conduct software testing and installation
- Troubleshoot IT related issues
- Manage software and database migrations
- Advise customers on hardware and software configurations and implementation
- Develop customer relationships through professional and dependable interactions
The PERSON
The right Technical Solutions Engineer / IT Support Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation:
- Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
- Scripting knowledge
- Comprehensive understanding of Microsoft tools and application environments
- Networking knowledge
- Strong communication, organization, problem-solving, and diagnostic skills
- At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
- Ability to work independently and take ownership of projects
Salary: £42,000 Starting salary
PACKAGE includes; Bonus, Pension, Income protection, Etc.
Location: Working from home, living anywhere in the UK. Suitable living locations include: Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, London.
