At a Glance
- Tasks: Manage customer accounts and ensure exceptional service delivery across East Anglia.
- Company: Join a market-leading service provider with ambitious growth plans.
- Benefits: Competitive salary, annual bonus, company car, and career progression opportunities.
- Other info: Field-based role with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make a real impact in customer relationships.
- Qualifications: Experience in account management and strong leadership skills required.
We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance.
Key Responsibilities
- Contract Management
- Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.
- Build and maintain long-term relationships with senior client contacts.
- Identify and secure opportunities to upsell additional products and services.
- Represent the business at client meetings, service reviews and user groups.
- Maintain consistent communication at all levels of the customer organisation.
- Operational Management
- Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules.
- Liaise with Customer Services to ensure requirements are met in full.
- Recruit, train, and develop team members to deliver excellent service.
- Monitor performance, address service issues, and drive improvements.
- Manage urgent deliveries, holiday cover, and resource allocation.
- Ensure all deliveries have accurate, compliant paperwork.
- Quality & Compliance
- Promote a quality-first culture across all contracts.
- Work with operational teams to improve processes and reduce inefficiencies.
- Conduct internal audits and maintain compliance with company procedures.
- Collaborate with Customer Services to resolve customer issues quickly.
- Performance & Reporting
- Set and monitor KPIs and service level agreements.
- Produce accurate daily, weekly, and monthly performance reports.
- Monitor budgets and report any cost variances.
- Use company systems to track contract performance and service delivery.
Skills & Experience Required
- Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
- Strong client relationship management and stakeholder engagement skills.
- Excellent organisational skills and ability to manage multiple contracts.
- Leadership experience, with a proven track record in team management.
- IT literate with strong reporting and analytical skills.
- Full UK driving licence - field-based role covering East Anglia.
Benefits
- £38k - £42k basic salary (DOE)
- Annual bonus scheme
- Company car
- Pension scheme
- Career progression opportunities in a growing business
If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today.
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Account Management
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Stakeholder Engagement
Operational Management
Team Leadership
Organisational Skills
