At a Glance
- Tasks: Support customers with onboarding, troubleshooting, and ensuring satisfaction in a SaaS environment.
- Company: Join a leading company in Unified Communications and Contact Centre solutions.
- Benefits: Career growth opportunities, remote work, and a dynamic team culture.
- Other info: Ideal for those looking to advance their career in a fast-growing company.
- Why this job: Make a real impact by helping customers succeed with innovative tech solutions.
- Qualifications: 3+ years in customer success or technical account management with strong technical skills.
The predicted salary is between 50000 - 70000 £ per year.
- Senior Customer Success Specialist - Technical Account Manager
- Software, Saa S, B2B
- Frankfurt, Remote, German Speaking
Our client is a market leader in Unified Communications & Contact Centre (Saa S) solutions.
The role of Senior Technical Account Manager (Customer Success) is a technical support and customer management role.
Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.
A great opportunity to join a fast growing, successful company and develop your career.
This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within Saa S/Software, APIs, Database etc
Experience
Requirements
- 3+ years in a customer facing role such as Customer Success, Account Manager, Pre-Sales Support, etc.
- Knowledge of end user technical support & troubleshooting - Web APIs, Software, Scripting, Database
- Bonus points for experience with Contact Centre solutions, Vo IP, SIP etc
- Demonstrated technical problem-solving proficiency.
- Excellent analytical and advanced troubleshooting skills with end-users/customers.
- Excellent customer service and communication skills, both verbal and written.
This is a great opportunity to develop your career with an ambitious and fast growing company. There will be a lot of opportunity to grow your career, learn and develop.
Applicants must be located in Germany and have strong German language skills. C1 and above.
Hit apply to take your career to the next level.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
