At a Glance
- Tasks: Provide expert technical support and assist customers with product queries.
- Company: Join a supportive team in a hybrid working environment.
- Benefits: Competitive salary, flexible hours, and opportunities for training.
- Other info: Collaborative culture with a focus on continuous improvement and knowledge sharing.
- Why this job: Make a real difference by helping customers solve their technical challenges.
- Qualifications: Postgraduate qualification in Electrical Engineering and CRM experience required.
The predicted salary is between 30000 - 30000 £ per year.
This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products.
Job Spec:
- Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately.
- Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits.
- Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions.
- Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities.
- Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services.
- Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team.
- Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments.
- Document all customer contact data and activities accurately.
- Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes.
- Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues.
Person Spec:
- A postgraduate with a qualification in Electrical Engineering is essential.
- Experience or knowledge of Electrical Engineering experience.
- Proficiency in using SAP or similar CRM systems.
Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters.
We think you need these skills to ace Remote Technical Customer Support in Oxford
Technical Support
Customer Service
Electrical Engineering Knowledge
SAP Proficiency
Problem-Solving Skills
Communication Skills
Documentation Skills
