At a Glance
- Tasks: Handle customer calls and provide top-notch support in Spanish.
- Company: Join an award-winning team with a friendly vibe and great growth potential.
- Benefits: Remote work, training opportunities, and a supportive team environment.
- Other info: Flexible twilight shifts with excellent career progression opportunities.
- Why this job: Make a difference for Spanish-speaking customers while developing your skills.
- Qualifications: Fluent Spanish and previous customer service experience required.
The predicted salary is between 24000 - 27000 £ per year.
Company Benefits
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices.
• Great progression opportunities!
The Company You'll Work for
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish.
The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office.
The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You'll Be Doing
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for Spanish based customers both via email and on the telephone
- First contact resolution of customers and client's queries, requests, orders and complaints
- Provide support to the team.
- The role will be working Monday to Friday on a twilight shift 4pm - 12am.
The Person
- Fluent or Professional level Spanish is essential
- Previous experience customer service experience.
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
