At a Glance
- Tasks: Deliver exceptional customer service and resolve inquiries efficiently.
- Company: Join Informa, a global leader in publishing and events.
- Benefits: Enjoy flexible working, 25 days leave, and health cover.
- Other info: Great community culture with social events and career development opportunities.
- Why this job: Make a real impact by enhancing customer experiences and building relationships.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; SAP experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Colchester Office (3 days per week)
About the Role
As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients.
You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers.
This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.
Your Impact
You'll create outstanding customer experiences by
- Delivering our signature 'Gold service' standard to all customers
- Resolving inquiries efficiently through multiple communication channels
- Processing orders with precision while maintaining appropriate margins
- Building strong relationships with customers and internal teams
- Managing customer access to online resources and systems
- Core Responsibilities
- Customer Communication: Handle inbound/outbound calls and correspondence professionally
- Order Management: Process and amend customer orders with accuracy and attention to detail
- Problem Resolution: Utilize relevant systems to address and resolve customer requests
- Data Management: Record customer information with precision, maintaining quality standards
- Access Management: Support customers with online access needs directly or through appropriate channels
- Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control
- Relationship Building: Develop strong connections with business teams and customers
- Proven ability to deliver outstanding customer experiences
- Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred
- Communication Skills: Excellent written and verbal communication abilities
- Problem-Solving Aptitude: Proactive approach to resolving issues efficiently
- Adaptability: Flexibility to adjust working hours based on service center requirements
- Attention to Detail: Precision in processing orders and maintaining records
- Teamwork: Collaborative mindset with ability to work effectively with diverse stakeholders colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on Linked In Learning.
- When it's time for the next step, we encourage and support internal job moves
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A Share Match scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world
We're not solely focused on a checklist of skills.
We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen.
If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.
As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.
This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.
Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Operations Specialist in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grabjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grabjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Operations Specialist in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grabjobs:Your cover letter is your chance to shine! Tell us why you want to work at Grabjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
