At a Glance
- Tasks: Support clients with technical queries and enhance their experience with VoIP and SaaS solutions.
- Company: Leading provider of customer experience solutions with a global presence.
- Benefits: Competitive salary, bonus, remote work, and generous annual leave.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the telecoms industry.
- Qualifications: 5+ years in technical services with strong VoIP and SaaS knowledge.
The predicted salary is between 50000 - 65000 £ per year.
Senior Technical Account Manager - Saa S, Vo IP, SIP
If you are looking to progress your career in Professional Services, have a strong technical understanding of Vo IP, SIP and Saa S solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you!
Our customer is a market leading provider of customer experience and customer contact solutions.
They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.
The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role.
You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.
Experience Requirements
- 5+ years in a Technical Services role in Saa S/software, telecommunications or in call/contact centre technology.
- Sound technical knowledge of TCP/IP networking and Vo IP technology.
- A strong foundation in network topology and telecommunications architecture (PBX, Carriers and Vo IP)
- Demonstrated technical problem solving proficiency Software and/or Telephony.
- Excellent analytical and advanced troubleshooting skills with end-users/customers
- Excellent customer service and communication skills, both verbal and written
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
Experience Preferred
- Working technical knowledge of contact centre software / design / functionality
- Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
- Understanding of basic scripting fundamentals
- Understanding of TCP/IP and internet fundamentals
- Software, telecommunications and IP Telephony
Salary & Benefits
- Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support.
Security Clearance
Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.
To be considered for this opportunity, please share your CV and covering information by hitting apply.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
