At a Glance
- Tasks: Provide top-notch technical support to German and English speaking clients.
- Company: Join a fast-growing tech company leading in global communication innovation.
- Benefits: Competitive salary, hybrid working model, and opportunities for growth.
- Other info: Flexible shifts and occasional office visits for training and equipment.
- Why this job: Make a real difference by helping clients solve technical issues remotely.
- Qualifications: Fluent in German and English with previous customer service experience.
The predicted salary is between 30000 - 32000 £ per year.
We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company.
Location: Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work.
Languages: Fluent German & English Required
The Company: Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services.
The Role: As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware.
As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.
Typical job responsibilities will include:
- Respond to customer calls and emails to diagnose and resolve issues
- Manage and resolve support tickets efficiently
- Support hardware updates via testing and software communication deployment
- Coordinate and track hardware repairs and ensure correct tablet configuration
- Triage bugs and manage their progress through the bug tracking system
- Collaborate with internal teams on service desk-related matters
- Provide data entry and configuration support across departments
- Occasionally travel to the office or customer sites for equipment or training
Candidate Profile & Requirements:
- Fluent in German and English (spoken & written)
- Previous Technical Support or technical Customer Service experience - all sectors considered
- Technical software knowledge is an advantage but not essential
- Strong communication and problem-solving skills
- Willingness to work on rotating shifts and on-call support
Salary, Benefits & Working Hours:
£30,000 - £32,000. Hybrid working model. Sometimes based in the Farnborough office but mostly remote!
Working Hours: This is a shift-based role covering a 24/7 global support model:
- Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30
- 1 weekend in every 6 (Fri 21:30 - Sun 21:00)
To be considered for this exciting opportunity, please send your CV!
Recruiter Contact: Jonathan Grimes
