At a Glance
- Tasks: Help enterprise clients unlock the potential of our platform and drive digital success.
- Company: Join a diverse, remote-first company that values happy people and collaboration.
- Benefits: Enjoy unlimited paid time off, stock options, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and a fun, engaging team environment.
- Why this job: Make a real impact by guiding top brands in their digital journeys.
- Qualifications: Fluent in English and another language, with experience in digital analytics or consulting.
The predicted salary is between 50000 - 60000 £ per year.
Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work.
We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
About the Role
As a Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You'll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships.
In this role, you'll serve as the digital expert to stakeholders ranging from day-to-day practitioners to executives, working to support large enterprise customer accounts. You'll deliver tailored training aligned to each organization's unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals. Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients.
Responsibilities
- Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals.
- Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale.
- Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences.
- Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature.
- Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform.
- Elevate the Team: Frequently sharing expertise in team forums and assisting peers by knowledge sharing.
- Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value.
Requirements
- Language Requirements: Fluency in English and at least one additional language (Spanish or French).
- Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field.
- Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights.
- Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced environments.
- Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements.
- Communication Excellence: Exceptional verbal and written communication abilities.
- Organization & Adaptability: Strong time management and prioritization skills.
- Travel: Spend up to 10% of the time visiting customers to provide onsite enablement.
Recruitment Process
Interviews can feel unpredictable - here is the expected process for this role:
- Recruiter Screen (30 minutes)
- Independent Assessment (1 hour)
- Hiring Manager Interview (45 minutes)
- Bilingual Conversation (30 minutes)
- Director Interview (30 minutes)
- VP, Consulting Services Interview (45 minutes)
- Chief Customer Officer Interview (30 minutes)
- CEO Interview (30 minutes)
Note: This interview process is subject to change.
Perks & Benefits - United Kingdom
- Private Medical Insurance (100% paid)
- Life Assurance
- Employee Assistance Program
- Stock Options
- Employee Lead Referral Program
- One-Time Home Office Enhancement Stipend
- Monthly Business Expense Stipend
- Enhanced Parental Leave
- Company-Wide Unlimited Paid Time Off policy
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks)
- Automatic enrollment in QM Pension Plan with 4% match
- MacBook and awesome swag delivered to your door
- Encouraging and collaborative culture
Perks & Benefits - Spain
- One time Home-Office Stipend - upon hire
- Monthly Business Expense Stipend
- Stock Options
- Employee Lead Referral Program
- Internal Lead Referral Program
- Company-Wide Unlimited Paid Time Off policy
- Flexible Schedules
- Work From Home
- MacBook and awesome swag delivered to your door
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks)
- QM-funded Restaurant Vouchers
- Private Medical Insurance - 100% Employer Paid
- Encouraging and collaborative culture
About Quantum Metric
As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most.
If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
