At a Glance
- Tasks: Own customer relationships, ensuring they achieve value and success with our tech solutions.
- Company: Join a category-defining tech company making waves in the industry.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage with senior stakeholders.
- Why this job: Be a trusted advisor and make a real impact on innovative companies.
- Qualifications: Strong program management skills and a knack for building relationships.
The predicted salary is between 60000 - 75000 £ per year.
Category-defining tech.
Lots of tech companies disrupt.
This is how and why we're helping some of the most innovative companies on the planet.
Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization.
Partnering closely with Sales, they build credibility and influence by acting with urgency, advocating internally for the customer, and driving alignment across teams.
You translate business goals into clear success criteria, manage critical milestones, and ensure customers achieve tangible value from Cockroach DB while proactively managing risks, renewal health, and identifying expansion opportunities.
Our Customer Success Managers require strong program management skills and the ability to coordinate multiple workstreams simultaneously.
While not a technical role, CSMs must develop deep product knowledge, understand database technologies and the competitive landscape, and confidently connect customer pain points to effective solutions.
Own 8–12 strategic accounts end to end, including onboarding, adoption, health, risk management, renewals, and expansion.
Define and execute Customer Success Plans aligned to customer business objectives, usage, ROI, and time-to-value.
Lead Executive Business Reviews, presenting outcomes, risks, and recommendations to senior and C-level stakeholders.
Manage enablement and technical rollout initiatives, coordinating with Engineering, Product, Support, and Professional Services to remove blockers.
Serve as the primary point of coordination across the
