At a Glance
- Tasks: Support and retain clients while delivering exceptional service in a remote role.
- Company: Fast-growing ERP software provider with a focus on client relationships.
- Benefits: 100% remote work, monthly travel to Southampton, and clear progression opportunities.
- Other info: Collaborative culture with a focus on personal development and empathy.
- Why this job: Join a supportive team and make a real impact on client success.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Customer Success Manager - ERP Software - Remote / Midlands(ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!
A Customer Success Manager(ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers.
Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals.
With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.
You will need
- Experience in customer-facing account management, customer success, or client service roles.
- Strong empathy and top-tier communication skills.
- Background managing or supporting smaller commercial accounts.
- Exposure to software or tech-enabled services is an advantage.
- Midlands-based and happy to travel to Southampton once a month.
Join a business that values personal development and empathy.
You'll work remotely, supported by a collaborative and knowledgeable team.
You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.
Day to day, you'll
- Collaborate with a close-knit team to support and retain smaller commercial clients.
- Speak to customers daily, understanding challenges and resolving them with internal support.
- Deliver exceptional service, focusing on satisfaction over sales.
- Strengthen long-term client relationships, driving engagement and loyalty.
Why Apply?
- 100% remote with only monthly travel to Southampton
- Emphasis on empathy, service, and long-term client value
- Modern, agile ERP product with bi-weekly feature releases
- Clear progression opportunities into senior roles
• Supportive, expert team culture please apply!
