At a Glance
- Tasks: Support customers with cutting-edge SaaS and AI technology, ensuring their success.
- Company: Join a market-leading company at the forefront of AI and customer experience.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work remotely in the UK with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team that shapes the future of customer success.
- Qualifications: 5+ years in technical services with strong problem-solving and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience (CX) solutions.
The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives.
Interaction with customers will be done via phone, email, chat and WebEx, with face-to-face meetings as necessary and/or appropriate. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:
- 5+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
- Demonstrated technical problem solving proficiency in Software and/or Telephony.
- Excellent analytical and advanced troubleshooting skills with end-users/customers.
- Excellent customer service and communication skills, both verbal and written.
- Broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
Experience Preferred:
- Working technical knowledge of contact centre software/design/functionality.
- TCP/IP networking knowledge and VoIP technology exposure.
- Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48.
- Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP).
- Understanding of basic scripting fundamentals.
- Understanding of TCP/IP and internet fundamentals.
- Software, telecommunications and IP Telephony.
If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. You must be based in the UK and be eligible for security clearance.
