At a Glance
- Tasks: Support clients with technical queries and enhance their experience with VoIP and SaaS solutions.
- Company: Leading provider of customer experience solutions with a global client base.
- Benefits: Competitive salary, bonus, remote work, and 25 days annual leave.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the telecoms industry.
- Qualifications: 5+ years in technical services with strong VoIP and SaaS knowledge.
The predicted salary is between 60000 - 75000 £ per year.
Senior Technical Account Manager - Saa S, Vo IP, SIP
If you are looking to progress your career in Professional Services, have a strong technical understanding of Vo IP, SIP and Saa S solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you!
Our customer is a market leading provider of customer experience and customer contact solutions.
They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.
The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role.
You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.
Experience Requirements
- 5+ years in a Technical Services role in Saa S/software, telecommunications or in call/contact centre technology.
- Sound technical knowledge of TCP/IP networking and Vo IP technology.
- A strong foundation in network topology and telecommunications architecture (PBX, Carriers and Vo IP)
- Demonstrated technical problem solving proficiency Software and/or Telephony.
- Excellent analytical and advanced troubleshooting skills with end-users/customers
- Excellent customer service and communication skills, both verbal and written
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
Experience Preferred
- Working technical knowledge of contact centre software / design / functionality
- Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
- Understanding of basic scripting fundamentals
- Understanding of TCP/IP and internet fundamentals
- Software, telecommunications and IP Telephony
Salary & Benefits
- Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support.
Security Clearance
Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.
To be considered for this opportunity, please share your CV and covering information by hitting apply.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Lead Technical Account Manager - VoIP / SIP / Telecoms in Maidstone
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Create a personal project or case study relevant to the challenges Grabjobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Remote Lead Technical Account Manager - VoIP / SIP / Telecoms in Maidstone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Grabjobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Grabjobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Grabjobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
