At a Glance
- Tasks: Be the go-to expert for clients, guiding them through identity security transformations.
- Company: Join Saviynt, a leader in AI-powered identity security solutions.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive work culture.
- Other info: Dynamic environment with a focus on innovation and client success.
- Why this job: Make a real impact in identity security while working with top brands.
- Qualifications: 10-15 years in identity security and proven project leadership skills required.
The predicted salary is between 75000 - 95000 £ per year.
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
We're looking for a Technical Account Manager who is a true Identity Security Practitioner—someone who lives and breathes identity security, not just manages accounts. This isn't just about support; it's about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You'll bridge the gap between deep technical expertise and strategic client partnership, driving successful implementations and ensuring long-term value.
What You'll Be Doing:
- Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey.
- Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments.
- Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services.
- Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization.
- Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues.
- Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes.
- Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform.
- Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence.
- Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow.
What You Bring (Your Identity Security Arsenal):
- Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions.
- Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large-scale, high-stakes identity security projects for enterprise clients.
- Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners.
- Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects.
- Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and the production of meticulous technical documentation.
- Technical Stack Proficiency: Familiarity or direct experience with core web technologies, database management, directory services, enterprise HR systems, programming languages, and identity management provisioning systems.
- Security Domain Knowledge: Mandatory IGA experience and familiarity with PAM, integration technology, directory services, SaaS platforms, and security frameworks.
- IGA Product Experience: Must have experience working with one or more IGA products.
- Management & Client Engagement: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management.
£75,000 - £95,000 a year
If required for this role, you will complete security & privacy literacy and awareness training during onboarding and annually thereafter.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team.
