At a Glance
- Tasks: Provide top-notch customer service and coordinate relocation processes for clients.
- Company: Join a leading relocation service provider with a global reach.
- Benefits: Remote work, training support, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Make a difference in people's lives while enhancing your customer service skills.
- Qualifications: Fluent in German and English, with strong organisational and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.
Responsibilities
- Maintain high customer services levels in line with company KPIs
- Build effective relationships with clients and assist the team in service delivery
- Preparation of documentation for assignees
- Responsible for data integrity for assignee records
- Filing and uploading relevant assignment documentation to the system
- Assist with regular and miscellaneous reporting
- Serve as the coordinator and owner of the relocation process for assignees
- Administration of mobility policy & logistical support
- Provide support to the team in ad-hoc duties
- Training and support will be provided
Key requirements
- 2+ years' experience in a customer service / coordination position
- Excellent customer service, organisation and multi-tasking skills
- Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
- Experience travelling and living abroad preferred
- Ability to work with own initiative as well as part of a team
- Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
- Strong organisational skills, proactive approach
- Ability to prioritise workload and meet deadlines
- Enthusiastic, keen to learn and adaptable to new administrative processes
- Competent IT user of Microsoft Office, particularly Excel and Word
- Fluent English & German required
We think you need these skills to ace Remote Fluent German Customer Service Specialist in Leeds
Fluent German
Customer Service Skills
Organisation Skills
Multi-tasking Skills
Data Integrity Management
Documentation Preparation
Reporting Skills
