At a Glance
- Tasks: Provide empathetic support to users and become an expert in our healthcare tech products.
- Company: Join Accurx, a fast-growing healthcare technology company transforming communication in healthcare.
- Benefits: Competitive salary, share options, flexible benefits, and free healthy meals.
- Other info: Hybrid role with opportunities for growth and a vibrant office culture.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in user support and strong communication skills are essential.
The predicted salary is between 32000 - 42000 £ per year.
About the job
At Accurx, the User Support team plays a critical role in helping our users, from healthcare staff in GP practices and hospitals to patients themselves, make the most of our products. We're on a mission to fix the broken communication in healthcare, and your work here directly impacts the care received by millions across the UK.
This isn't your typical support role. As well as speaking directly with users via Intercom, you'll also have the opportunity to be assigned a specialism, becoming the expert in a particular area of our product. You'll act as the bridge between our users, the support team, and our product team, ensuring that user feedback is heard and that upcoming features and changes are well communicated and understood. This is a unique opportunity to gain experience working closely with a product team while continuing to deliver hands-on, high-quality support to those who need it.
Your day to day tasks, should you choose to accept this mission ...
- Speaking to users and patients via Intercom, offering clear, empathetic and solution-focused support.
- Becoming an expert in a designated area of the Accurx product, acting as the go-to for both the User Support team and our Product team.
- Collating and presenting user feedback, helping shape the development of new features.
- Preparing our internal teams and external users for upcoming product releases.
- Helping us continuously improve the way we support users, whether through better tooling, clearer documentation, or process improvements.
We'd love to hear from you if...
- You're passionate about improving healthcare and want to make a real difference to people's lives.
- You've got experience working in user or customer support, especially with tools like Intercom, Zendesk, Freshdesk or other asynchronous chat platforms.
- You're curious and collaborative, always looking to understand a problem fully and find the best way forward.
- You're confident in communicating with a range of people, from GPs and receptionists to patients and product managers.
- You enjoy learning new systems and are excited by the idea of becoming an expert in a fast-moving tech product.
- Experience in a healthcare setting is a bonus, but not essential, we're more interested in your mindset than your CV.
Additional Info:
- This is a hybrid role, you'll be based in our Shoreditch office a minimum of three days per week, with the flexibility to work remotely the remaining days.
- You'll occasionally work evening or weekend shifts as part of a rota, to help us maintain excellent support cover. Time off in lieu will be provided for any work outside of standard hours.
- You'll report into one of our User Support Managers, with opportunities for growth across both the Support team and wider company.
How You Work...
At Accurx we believe in making every day count as we hold a vital role in supporting our users by driving innovative solutions to fix healthcare communication. We want everyone at Accurx to reflect our principles in how they work by looking to:
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
What We Can Offer...
- £32,000 - £42,000 salary + the value of £14,500 share options
- Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week.
- Allocated annual learning & development budget
- Enhanced parental leave policy
- Prayer, meditation and breastfeeding room
- Working abroad policy
- We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
- And much more.
Diversity & Inclusion
Accurx is committed to being an inclusive employer. As part of this, we're glad to accommodate candidates who need adjustments throughout the interview process.
Pre-employment Screening
All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work).
