At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the social housing sector.
- Company: Growing organisation based in Teddington with a focus on community support.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team with a commitment to excellence and community impact.
- Why this job: Make a real difference by helping clients and improving service standards.
- Qualifications: Experience in managing teams and handling complaints, ideally in social housing.
The predicted salary is between 39000 - 41000 £ per year.
- Customer Service Manager (Housing)
- Teddington (South West London) based
- Salary £40,000 plus benefits and hybrid working
A growing organisation based in Teddington is looking for an experienced Customer Service Manager.
This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- -Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
- To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
We think you need these skills to ace Remote Customer Service Manager in Halifax
Communication Skills
Time Management
Problem-Solving Skills
Property Maintenance
Multi-Trade Skills
Plumbing Diagnosis
Joinery Skills
