At a Glance
- Tasks: Drive real change by implementing improvement projects that enhance patient journeys.
- Company: Dynamic remote company focused on impactful healthcare solutions.
- Benefits: Competitive salary, generous holiday allowance, and flexible working arrangements.
- Other info: Join a start-up culture where your ideas can lead to real operational change.
- Why this job: Make a tangible difference in healthcare while thriving in a fast-paced environment.
- Qualifications: Experience in Lean methodologies and customer journey improvements.
The predicted salary is between 40000 - 50000 £ per year.
The role is remote for people based in the UK. We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements.
This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.
- Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
- Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
- Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
- Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
- Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
- Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
- Use data, customer feedback, and complaints insights to prioritise and shape improvements.
- Support change adoption through training, communication, and ongoing feedback loops.
- Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
- Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
- Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.
Demonstrable ability to move quickly from analysis to action and deliver tangible change. Experience supporting project delivery or working within structured and semi-structured project environments. Willingness to travel to Winnersh to meet stakeholders from time to time.
Competitive salary ~25 days holiday (rising to 27 after one year and 30 after two years).
