At a Glance
- Tasks: Support customers with cutting-edge AI technology and ensure their success.
- Company: Join a market-leading SaaS company with a bright future.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of modern tech and make a real impact on customer experience.
- Qualifications: 5+ years in technical services with strong problem-solving and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience (CX) solutions.
The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives.
Interaction with customers will be done via phone, email, chat and WebEx, with face-to-face meetings as necessary and/or appropriate. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:
- 5+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
- Demonstrated technical problem solving proficiency in Software and/or Telephony.
- Excellent analytical and advanced troubleshooting skills with end-users/customers.
- Excellent customer service and communication skills, both verbal and written.
- Broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
Experience Preferred:
- Working technical knowledge of contact centre software/design/functionality.
- TCP/IP networking knowledge and VoIP technology exposure.
- Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48.
- Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP).
- Understanding of basic scripting fundamentals.
- Understanding of TCP/IP and internet fundamentals.
- Software, telecommunications and IP Telephony.
If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. You must be based in the UK and be eligible for security clearance.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Technical Account Manager - SaaS / Software in Glasgow
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Create a personal project or case study relevant to the challenges Grabjobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Remote Senior Technical Account Manager - SaaS / Software in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Grabjobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Grabjobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Grabjobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
