At a Glance
- Tasks: Provide top-notch technical support to global clients in German and English.
- Company: Join a fast-growing tech company leading in global communication innovation.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth.
- Other info: Flexible shifts and occasional office visits for training and collaboration.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Fluent in German and English with previous technical support experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company. This is a hybrid role, mostly remote with some occasional office-based work.
Languages: Fluent German & English Required
Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services.
The Role of the German Speaking Technical Customer Support Specialist:
- Provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware.
- Help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.
- Manage and resolve support tickets efficiently.
- Support hardware updates via testing and software communication deployment.
- Coordinate and track hardware repairs and ensure correct tablet configuration.
- Collaborate with internal teams on service desk-related matters.
- Provide data entry and configuration support across departments.
- Occasionally travel to the office or customer sites for equipment or training.
Requirements:
- Fluent in German and English (spoken & written).
- Previous Technical Support or Technical Customer Service experience - all sectors considered.
- Technical software knowledge is an advantage but not essential.
- Willingness to work on rotating shifts and on-call support.
Working Hours: This is a shift-based role covering a 24/7 global support model:
- Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30
- 1 weekend in every 6 (Fri 21:30 - Sun 21:00)
We think you need these skills to ace Remote German Speaking Technical Customer Support Specialist in Edinburgh
Fluent German
Fluent English
Technical Support Experience
Customer Service Skills
Communication Skills
Problem-Solving Skills
Data Entry Skills
