At a Glance
- Tasks: Use data insights to optimise staffing and enhance customer experience.
- Company: Join a forward-thinking fintech revolutionising banking for everyone.
- Benefits: Competitive salary, flexible hours, learning budget, and remote work support.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in workforce management and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
We're on a mission to make money work for everyone.
We're waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK.
As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond.
Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We're not about selling products - we want to solve problems and change lives through Monzo
- London, Cardiff or Remote (UK) | £40,400 to £51,050 + Benefits
- Our Workforce Management (WFM) team
This is an excellent opportunity to step into a key Senior WFM Analyst role on a 9-month fixed-term contract.
You'll report to the WFM Service Manager and be instrumental in using data-driven insights to perfectly staff our customer operations and service teams.
You will be crucial in predicting our resource needs, proactively identifying risks, and translating those findings into clear, actionable strategies for our senior leaders.
You'll be a guiding voice for leaders, constantly improving WFM processes, and collaborating closely with Operations, People, Hiring, and L&D to boost efficiency and enhance the customer experience at Monzo.
You'll play a key role...
- Preparing clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership.
- Analysing large datasets, identifying patterns and trends, and communicating key insights to stakeholders.
You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of Big Query being a bonus.
- Creating and reviewing shift offerings to support business growth and improve our flexible working employee rating.
- Showing the operational impact of supply and demand for potential changes to shift patterns across all required domains.
- Working closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors.
- Ensuring holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality.
- Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain.
- Managing mappings, service goals, and overall Verint backend configuration and setup.
- Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy.
We'd love to hear from you if...
- You have demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment (e. g., technology, customer support, operations).
- You possess expertise in WFM software and tools, with Verint experience preferred.
- You have strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis).
- You have experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
- You have excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies.
- It's a bonus if you have familiarity with Looker, basic knowledge of Big Query, or experience with scenario planning, resource modelling, and strategic capacity planning.
- You can work autonomously, manage multiple priorities, and thrive in a dynamic environment.
Not ticking every box?
That's totally okay!
Studies show that women and people of colour might hesitate to apply unless they meet every single requirement.
At Monzo, we're dedicated to creating a diverse and welcoming team.
If you're passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don't have everything that's listed just yet.
Drop us your application, we'd love to hear from you!
What's in it for you
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
£1,000 learning budget each year to use on books, training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
- The application journey has 4 key steps
- Application Questions
- Recruiter Call
- Take home task
- Final stage interview (Presentation + interview questions)
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.
- #LI-REMOTE #LI-MY1
- Equal opportunities for everyone
Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo.
At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.
This is integral to our mission of making money work for everyone.
You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We're an equal opportunity employer.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Workforce Management Analyst, Fixed Term Contract in Dunfermline
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Grabjobs.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Grabjobs might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Remote Senior Workforce Management Analyst, Fixed Term Contract in Dunfermline
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Grabjobs will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Grabjobs. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Grabjobs confidence in your short-term commitment to the role.
How to prepare for a job interview at Grabjobs
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Grabjobs.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Grabjobs that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
