At a Glance
- Tasks: Lead and grow key client relationships in the aviation sector, driving revenue and exceptional service.
- Company: AECOM, a global leader in infrastructure consulting, dedicated to delivering a better world.
- Benefits: Flexible hybrid work options, competitive compensation, and diverse well-being programs.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Join a dynamic team making a real impact on global infrastructure and client satisfaction.
- Qualifications: Strong leadership skills and experience in client relationship management.
The predicted salary is between 80000 - 100000 £ per year.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
Aviation is one of the key growth sectors at AECOM, a business sector which sits within our number one rated global transportation engineering consultancy. Our clients are now re-investing in their assets, to ensure they are in the right condition, but also to ensure their future capacity needs. Our major clients are a key driver of this growth and we are seeking a well-known and respected industry leader to maintain and build this momentum.
We are seeking a dynamic and strategic Client Account Director to lead and grow key client relationships including Heathrow Airport. This key appointment will take ownership in driving revenue performance across key clients whilst ensuring the delivery of exceptional service and project execution. You will act as the primary point of contact for Heathrow and other key clients, responsible for building trust, ensuring satisfaction, and identifying growth opportunities.
The successful post holder must be a strong and visible leader who is able to inspire, motivate and build teams, and communicate effectively. Collaborating with AECOM members across all Business Lines and Operating geographies, they will lead and manage our activities across Heathrow and other key aviation accounts, establishing strategies and driving growth.
As the Client Account Director, you will have a client-centric approach where your focus will be understanding client needs and working across our company to offer solutions that deliver value and support our aim of building a better world.
Roles and Responsibilities:
- Client Relationship Management: Responsible for identifying key business leaders, decision makers and influencers within the client organisation. Responsible for maintaining the Client Account Plan, setting out the relationship management, client growth and client management strategy. Develop client contacts and networks within the client's business and meet client contacts regularly.
- Best Practice: Be known as the key point of contact for the client(s). Develop a strong network across the AECOM business in order to understand our capabilities and experience across the aviation capital lifecycle. Build an extensive network across our Regional Business Lines and with key members of Global aviation business line.
- Business Development & Commercial Management: Develop a thorough understanding of the project opportunities within the client organisation. Actively monitor and report the client pipeline, developing a strong understanding of revenues from projects being delivered, in pursuit, and to be pursued. Lead the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account.
- Strategic Leadership: Mentor other team members in building strong relationships across the organisation. Connect internal teams to the client vision and ensure the team is client focused to ensure the clients get the best AECOM experience every time.
- Innovation: Continual focus on raising AECOM's profile and brand at Heathrow and across the aviation industry through innovation and thought leadership. Drive client adoption of key AECOM initiatives such as ESG and digitalization.
- Quality: Identify areas of high risk and pro-actively take actions to positively impact outcomes. Champion for ethical and safe working practices. Monitor and execute oversight of client projects to ensure high quality delivery, technical excellence and consistent client service experience.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together – your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
