Remote Membership Engagement Manager in Coventry

Our client, a well-recognised professional membership body, is currently recruiting for a Membership Engagement Manager to support and engage with approximately 292 member businesses across the Northwest including Manchester, Liverpool, Lancashire, Cumbria, Cheshire and North Wales. The role is hybrid, with a blend of home working, regional field visits, and occasional office-based collaboration.

If you are an experienced professional with a background in membership engagement, account management, or business development—ideally within a trade association, professional body, or not-for-profit—we would love to hear from you.

The Role

You will represent the organisation in the Northwest region, supporting member businesses to enhance retention and engagement, strengthen relationships, and demonstrate the value of membership.

Key Responsibilities:

• Develop and implement a structured account management plan, identifying priorities and key stakeholders across the breadth of Member business in the region.
• Engage with Member businesses at agreed frequencies, successfully managing their needs by identifying and signposting solutions and support that demonstrate the value of membership.
• Inspire regional Members to participate in and embrace the organisation's events and activities to encourage increased levels of engagement, interaction and wider networking.
• Cultivate professional connections with senior managers/decision-makers within Member businesses to establish effective working relationships and understand the challenges of their organisations.
• Achieve regional retention revenue and member engagement targets to help meet the organisation's overall strategic objectives.
• Act as Secretary to the Northwest Regional Executive Committee (REC) and attend their meetings (3-4 annually) to provide guidance to the REC Officers ensuring organisational policies and objectives are managed appropriately.
• Provide support to the Northwest regional Branch officers and attend meetings where reasonably possible.
• Attend events and exhibitions as required to professionally represent the organisation to Members and the wider industry.

Essential

• Excellent oral and written communication skills, able to communicate effectively with Members, stakeholders and other influencers and organisations.
• Confident communicator able to influence and think through challenging situations with the ability to adapt communication style to suit different situations, and present complex issues & proposals cogently and clearly.
• Confident in leading and understanding the needs and wants of senior management within Member businesses from multi-million turnover through to SME.
• Able to work collaboratively with colleagues across the organisation, to prioritise, and to act on initiative.
• Experience in presenting and communicating at senior/board level. Excellent CRM system skills and knowledge (preferably Salesforce).

Desirable

• Understanding of the nuances and challenges faced by contracting businesses working within the building engineering/construction sector.
• Appreciation of the culture and dynamics of a member-led organisation, their members and the interpersonal skills and ability to succeed within it.

To apply, please send your CV. Due to the volume of applications, we are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. We welcome applications from all suitably qualified individuals regardless of background, belief, or identity.

Membership Bespoke is the UK's leading membership-focused recruitment firm, with over a decade of experience delivering permanent, interim, and executive search solutions to professional bodies, trade associations, and regulatory organisations.