At a Glance
- Tasks: Support customers via live chat, email, and social media while troubleshooting issues.
- Company: Join Chip, a fast-growing fintech startup on a mission to build the wealth super app.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working arrangements.
- Other info: 28 days holiday, training budget, and a fun, inclusive work culture await you.
- Why this job: Be part of a dynamic team making a real impact in the financial tech space.
- Qualifications: Looking for friendly, adaptable individuals with a passion for customer support.
The predicted salary is between 25776 - 25776 £ per year.
Dealing with all queries that come in through live chat, email and through social media. Troubleshooting technical issues and optimising user experience. Reporting bugs and UX issues to other members of the team. Active participation in app growth and development.
What we're looking for:
- Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You're chilled under pressure.
- You are friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we're really looking for:
- Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
- At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS
- £25,776 per annum
- Discretionary Performance-Related Annual Bonus
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £25,776.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup
Our Interview Process:
- Short take-home task
- Video interview with Head of Talent
- Video interview with the hiring manager & Team Lead
- Final interview with VP of Customer Support
About Chip
Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.
Chip serves over 400,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.
Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs.
Our vision
We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing.
Who we are
Chip has a creative and diverse team of 200, from all different backgrounds and industries. We're driven and passionate people, but no one takes themselves too seriously.
Our Values
- Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
- Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
- Be COLLABORATIVE: Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
