At a Glance
- Tasks: Empower Airbnb hosts with fast, empathetic support and troubleshoot technical issues.
- Company: Remote-only company focused on innovative software for short-term rentals.
- Benefits: Flexible working hours, remote work, and a diverse team culture.
- Other info: Opportunity to create educational content and grow in a dynamic environment.
- Why this job: Join a bold team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. We are a remote-only and fully distributed company. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.
- Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product.
Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally covering over the weekends in cases of absence of other teammates. Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia.
