At a Glance
- Tasks: Drive adoption of AI products and create scalable implementation processes for customers.
- Company: Join ElevenLabs, a leading AI research and product company transforming technology interactions.
- Benefits: Remote-first work, competitive salary, professional development stipend, and annual team offsite.
- Other info: Flexible growth paths and a collaborative global team environment.
- Why this job: Be part of a generational opportunity to shape the future of AI with a dynamic team.
- Qualifications: 6+ years in technical roles, experience with voice AI, and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
About Eleven Labs
Eleven Labs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model.
Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.
Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms
- Eleven Agents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- Eleven Creative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- Eleven API gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives.
We are researchers, engineers, and operators.
IOI medalists and ex-founders.
If you want to work hard and create lasting positive impact, we want to hear from you.
- How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
- Growth paths: Joining Eleven Labs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: Eleven Labs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.
About the role This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, product expertise, and implementation, so we expect the scope to evolve and want someone excited to build as it does.
You'll work directly with corporate and midmarket customers to drive adoption of their core use case and help identify new ones - but everything you build has to scale across a high-volume book, not custom to one account.
You'll need to be genuinely technical, deep enough in the product to be the most knowledgeable person in the room, without ever writing code or owning an account directly.
This is a builder role for someone extremely analytical who's already advanced with AI tools.
Since this is a new role, we expect the scope to evolve over time - being adaptable and excited to build is a core part of being successful here.
Focus areas include, but aren't limited to
- Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time-to-value quickly on their core use case
- Develop deep product expertise across the entire Eleven Labs platform, with a focus on Eleven Agents and Eleven Creative - you're the product expert for enabling both basic and complex use cases, and you're constantly the first to learn new products coming to market
- Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
- Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region
- Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases
- Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey (e. g., Forward Deployed Engineering, GTM, Customer Experience, Product Marketing and Engineering)
- Partner with leadership on high-impact initiatives that support the local GTM team and global results
Requirements
- 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical Saa S or AI-native company
- Experience with voice AI, TTS, conversational AI, or developer-facing products
- A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more
- You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work
- Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices.
You also identify data points that aren't yet tracked but would uncover new insights and change strategy
- Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, Rev Ops, and GTM to move adoption forward
- Experience managing a high-volume book of business at scale, mid-market or commercial segment
- Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable
- Growth Potential
We believe in hiring the best talent in the world to make an impact in the right role at the right time.
At Eleven Labs, strong performance creates opportunities for growth.
- Here are some of the career paths you can expect after excelling in this role:
- Growth Roles - Regional Adoption Lead
- Other teams: Account Management or Forward Deployed Engineering - Strategist or Solutions Engineer
- Location
This role is remote-first, so it can be executed from anywhere in Europe. If you prefer, you can work from our offices in London, Dublin or Paris.
#LI-Remote
Remote Adoption Strategist - Europe in Colchester employer: Grabjobs
Join a dynamic team as a Remote Sales Consultant in London, where you will have the opportunity to thrive in a supportive work culture that values innovation and collaboration. With competitive salary packages, commission opportunities, and access to cutting-edge tools, this role not only offers financial rewards but also fosters personal and professional growth in the rapidly evolving health technology sector. Embrace the flexibility of remote work while contributing to meaningful solutions that enhance corporate health and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Adoption Strategist - Europe in Colchester
✨Get to Know the Company Culture
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✨Attend Job Fairs or Networking Events
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✨Show Off Your Skills with Customer Interactions
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We think you need these skills to ace Remote Adoption Strategist - Europe in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
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Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grabjobs!
How to prepare for a job interview at Grabjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
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As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
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