Remote Senior Forecast Analyst in Chester

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

Our Workforce Management team is looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership.

As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance.

What you'll be doing:

• Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts using historical data, seasonal trends, business cycles, and other relevant factors. Deliver accurate forecasts across all business units to support operations and service delivery.
• Forecasting Models: Design and implement sophisticated forecasting models that account for complex variables such as customer demand patterns, advisor availability, shift patterns, and external factors (e.g., market trends, seasonal events).
• Executive Communication & Reporting: Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements. Provide regular updates to senior leadership on forecast performance, insights, and any potential issues or risks.
• Data Analysis & Insights: Analyse large datasets, identify patterns and trends, and communicate key insights to stakeholders.
• Collaboration & Cross-Functional Coordination: Work closely with operations, people (HR), finance, and other departments to align forecasting models with company goals and initiatives.
• Continuous Improvement: Regularly evaluate the accuracy of forecasts and implement adjustments or enhancements to improve the quality of future predictions.
• Capacity Planning: Work collaboratively with our capacity planning team and long-term forecasting strategic teams.

We'd love to hear from you if you have:

• Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment.
• Expertise in WFM software and tools. Verint experience is preferred.
• Strong proficiency in SQL, particularly with BigQuery.
• Advanced Google Sheets skills (advanced formulas, pivot tables, and data analysis).
• A proven track record of creating and managing sophisticated forecasting models that drive business outcomes.
• Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
• Excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies.

And even better if you have:

• Familiarity with business intelligence and data visualisation tools, especially Looker.
• Knowledge of workforce optimisation principles and methodologies.
• Experience with scenario planning, resource modelling, and strategic capacity planning.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and senior executives.
• The ability to work autonomously, manage multiple priorities, and thrive in a dynamic, fast-paced environment.

What's in it for you:

• £40,400 - £50,000 share options.
• This role can be based in our London office, but we're open to distributed working within the UK.
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

The application journey includes an application, video call with a recruiter, take home task, and two interviews.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.